Jazmyn Byrd
Kalispell,MT
Summary
Motivated and detail-oriented professional seeking a full-time or part-time position in the healthcare industry where I can leverage my organizational and customer service skills to enhance patient experience and operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Account Representative
Logan Health Orthopedic & Sports Medicine
Kalispell, MT
05.2023 - Current
- Prioritizes and completes registrations in the order of the patients' acuity level as determined by the clinical staff and department protocol
- Interviews patient or family member to gather demographic, insurance and/or visit specific information, and verifies data received from previous visits or pre-registration
- Ensures accurate collection and inputs critical data elements
- Launches insurance verification software to verify insurance eligibility and benefits
- Calculates and communicates out of pocket liability as appropriate
- Collects and processes payment for current service and any previous balances consistent with the cash management and posting policies
- Identifies and refers self-pay patients to financial counseling per department procedure
- Maintains knowledge of: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral, and a list of current accepted insurance plans.
Home Care Aide Consumer Direct
A+ Home Health Care
Kalispell, MT
05.2023 - Current
- Responsible for helping patients maintain their personal health and hygiene in their place of residence
- Their duties include shopping for groceries and preparing meals, grooming patients and handling basic logistics such as paying bills or scheduling appointments.
Medical Front-Office Receptionist
Vue Eyecare
Baton Rouge, LA
05.2019 - 04.2023
- Greeting patients and providing outstanding customer service
- Electronic scheduling and data entry
- Verify current personal and financial information
- Collecting, posting, and depositing patient payments
- Maintain patient charts and electronic medical records
- Verifying insurance benefits
- Faxing, filling, and performing any other duties as assigned.
Customer Service Associate
Winn-Dixie (Southeastern Grocers)
Prairieville, LA
09.2016 - 04.2023
- Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner
- Address customer issues/complaints and resolve to customers' satisfaction immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude
- Coordinate daily store cash and accounting functions by company guidelines, policies and procedures, and management instruction
- Maintain knowledge of front-end operations and stay current on changes in policies and procedures to preserve and proactively support department service levels and accountability.
Education
Bachelor of Science - Laboratory Management
University of Maryland Global Campus
Adelphi, MD12-2024
Associate Science/Transfer Degree in Biological Sciences -
Baton Rouge Community College
Baton Rouge, LA07-2020
Associate Arts/Transfer Degree in Social Sciences -
Baton Rouge Community College
Baton Rouge, LA07-2020
Associate in Arts/Transfer Degree in Humanities -
Baton Rouge Community College
Baton Rouge, LA07-2020
Skills
- Laboratory/Research Skills
- Data Entry
- Documentation
- Medical Terminology
- Medical Billing/Coding
- Medical Records
- Customer Service
- Computer: MS Office (Word, Excel, PowerPoint), MS Access, Outlook
- Typing (110 WPM)
- HIPAA Compliance
- Patient Care
- Task Prioritization
- Documentation and Recordkeeping
- Attention to Detail
Assessments
- Attention to detail, Proficient, 07/01/22
- Medical receptionist skills, Completed, 08/01/22
- Administrative assistant/receptionist, Proficient, 08/01/22
- Call center customer service, Proficient, 08/01/22
- Retail customer service, Proficient, 07/01/22
- Administrative support professional fit, Proficient, 08/01/22
- Work style: Reliability, Proficient, 09/01/22
- Customer focus & orientation, Proficient, 06/01/22
- Spreadsheets with Microsoft Excel, Proficient, 09/01/22
Personal Information
Willing To Relocate: Anywhere
Languages
Spanish
Professional
Timeline
Patient Account Representative
Logan Health Orthopedic & Sports Medicine
05.2023 - Current
Home Care Aide Consumer Direct
A+ Home Health Care
05.2023 - Current
Medical Front-Office Receptionist
Vue Eyecare
05.2019 - 04.2023
Customer Service Associate
Winn-Dixie (Southeastern Grocers)
09.2016 - 04.2023
Bachelor of Science - Laboratory Management
University of Maryland Global Campus
Associate Science/Transfer Degree in Biological Sciences -
Baton Rouge Community College
Associate Arts/Transfer Degree in Social Sciences -
Baton Rouge Community College
Associate in Arts/Transfer Degree in Humanities -
Baton Rouge Community College
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