Danielle Diffley
Yorktown Heights
Summary
Dependable professional skilled at managing multiple priorities while enhancing customer service experiences. Demonstrated ability to resolve conflicts and maintain satisfaction through effective communication and problem-solving. Committed to fostering positive relationships and contributing to team goals.
Overview
7
7
years of professional experience
Work History
Cashier/Barista
Tazza Cafe
Millwood
05.2023 - Current
- Assisted customers with product inquiries and recommendations to enhance service experience
- Handled customer complaints effectively, providing timely resolutions to maintain satisfaction
- Processed customer transactions accurately using point-of-sales systems
- Managed cash register, ensuring balanced drawer at the end of shifts
Babysitter
Andrene Campbell
Mahopac/Mount Kisco
01.2022 - 01.2023
- Supervised children's activities to maintain safety and enhance engagement during daily routines
- Fostered positive relationships with children, promoting trust and emotional well-being during care sessions
- Communicated effectively with parents regarding child development and daily progress updates
- Played games, worked on puzzles, and read books to children
- Resolved sibling conflicts using conflict resolution techniques, fostering a more peaceful household
- Organized and cleaned home post-activities, ensuring a tidy and safe environment for children
Lifeguard, Swim Instructor, Deck Supervisor
Goldfish Swim School
Yorktown Heights
11.2018 - 03.2020
- Monitored pool activities, ensuring guest safety and adherence to regulations
- Provided immediate first aid and emergency response during incidents
- Conducted regular inspections of pool facilities and equipment, maintaining safety compliance
- Trained new lifeguards in safety protocols and emergency procedures
- Collaborated with swim instructors to improve student safety during lessons
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances
Pet Sitter
Maria Granozio
Yorktown Heights
07.2019 - 07.2019
- Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home
- Enhanced overall client experience by offering additional services such as housesitting, plant care, and mail collection
Education
Masters of Arts - Early Childhood Education
Manhattanville College
Harrison, NY05-2029
Bachelor of Arts - Sociology
Manhattanville College
Harrison, NY05-2026
High School -
Yorktown High School
Yorktown Heights06-2020
Skills
- Time management
- Organizational skills
- Communication skills
- Problem solving
- Creativity
- Emotional intelligence
- Easy to collaborate
- Patience
Timeline
Cashier/Barista
Tazza Cafe
05.2023 - Current
Babysitter
Andrene Campbell
01.2022 - 01.2023
Pet Sitter
Maria Granozio
07.2019 - 07.2019
Lifeguard, Swim Instructor, Deck Supervisor
Goldfish Swim School
11.2018 - 03.2020
Masters of Arts - Early Childhood Education
Manhattanville College
Bachelor of Arts - Sociology
Manhattanville College
High School -
Yorktown High School