Danielle Doss
Peach Bottom,PA
Summary
Dynamic professional with a proven track record at World Travel Inc, enhancing customer satisfaction through innovative problem resolution and effective communication. Skilled in operations management and team leadership, I excel at fostering client relationships and driving organizational performance. Committed to delivering high-quality service and improving workflows for optimal results.
Overview
11
11
years of professional experience
Work History
Executive Support Agent
World Travel Inc
10.2018 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Identified trends and assessed opportunities to improve processes and execution.
Supervisor
Gymboree
07.2018 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
CNA
Right At Home
04.2015 - 06.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Assistant
Yogi Bear Jellystone Park
06.2014 - 08.2014
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Education
Solanco High School
Quarryville, PA06.2015
Certified Nursing Assistant -
CTC
Willow Street, PA06.2015
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Team leadership
- Administrative skills
- Quality management
- Problem resolution
- Motivation
- Team player
- Workflow planning
Timeline
Executive Support Agent
World Travel Inc
10.2018 - Current
Supervisor
Gymboree
07.2018 - 10.2018
CNA
Right At Home
04.2015 - 06.2015
Assistant
Yogi Bear Jellystone Park
06.2014 - 08.2014
Solanco High School
Certified Nursing Assistant -
CTC
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