VENKAT REDDY
Boca Raton,FL
Summary
Results-driven Business Banking Officer professional, seeking to utilize a unique combination of interpersonal and financial analysis skills to help grow an evolving sales/marketing operation. Able to build excellent relationships using well-developed communication and interpersonal skills. Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 20 years of experience in technology. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering years of experience in Financial Industry. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 20 years of experience in Sales Industries.
Overview
25
25
years of professional experience
Work History
Mercedes Benz IT Support Agent
Teleperformance, Mercedes Benz USA
11.2018 - Current
- Majority of time is spent at the customers premise consulting, selling and supporting complex company products/services/ systems/solutions
- Pro vide technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure the system is functioning according to specifications
- Under stand, develop and deliver products/services/systems/ solutions to customers business, information, technical and educational needs
- May build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping
- Manage the techni- cal discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues
Account Coordinator
All American Facility Maintenance
10.2023 - 09.2024
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls
- Escalated issues to appropriate channels as necessary.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
- Negotiated contracts with vendors, securing cost-effective services that met clients'' expectations.
Insurance Agent
New York Life Insurance Company
04.2015 - 12.2018
- Develops base for long-term sources of clients by using referrals, occupational, and special interest groups to compile lists of prospects
- Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being
- Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals
- Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
- Obtains underwriting approval by completing application for coverage
- Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs
- Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications
- Provides death benefits by delivering policy proceeds; reassessing client needs
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Cashier/Sales Representative
Linton Shell Blvd
12.2010 - 09.2015
- And Tasks 1) Receive payment by cash, check, credit cards, vouchers, or automatic debits
- 2) Issue receipts, refunds, credits, or change due to customers
- 3) Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- 4) Greet customers entering establishments
- 5) Maintain clean and orderly checkout areas
- 6) Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Sales Manager
BLOCKBUSTER VIDEO INC, Retail Video Corporation
01.2008 - 12.2010
- Execute direct and channel partner sales
- Target a broad market, meeting sophisticated video rental requests for clients
- Daily training, motivation, and supervision of 12 full-time and part-time inside sales staff
- Develop and maintain direct mail campaigns, advertising schedules, and sales budgets
- Represent company and interact with potential clients at 12 to 15 trade shows per year
- Developed and maintained expense and revenue budgets
- Built a nationwide network of independent fundraising distributors who marketed our products
- Ey Accomplishments: Greeted customers and ascertain what each customer wants or needs
- Described merchandise and explained use, operation, and care of merchandise to customers
- Recommended, selected, and helped locate or obtained merchandise based on customer needs and desires
- Computed sales prices, total purchases, and receive and process cash or credit payment
- Answered questions regarding the store and its merchandise
- Prepared sales slips or sales contracts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Solve problems Handle money Inventory Customer Service
- Reordering Office and Inn Supplies Closing Down Office and Vacant Rooms at Night
- Sales of cellular devices with accessories
- Key Holder having the duties of opening and closing the store
- Light tech support or troubleshooting small issues of devices
- Retail and Commercial Customer service, Inventory, Labor claims, receiving of payments
- Place orders to restock merchandise and handle receiving of products.
Vice President of Business and Commercial Banking
IRONSTONE BANK
01.2007 - 01.2008
- Managed a six-figure diversified portfolio that has experienced at least 20% annual growth over the course of seven years
- Conducted company research and analyzed profiles, identifying a number of startups that have yielded significant returns
- Monitored account activity online
- Prepared investment analyses for clients, including several with more than $500M in total assets under management
- Communicated with sell-side analysts and company management
- Assessed economic trends
- Selected and monitored investments in bonds, banks, automotives, and biotech
- Esponsibilities: Assisted in the handoff of Business Members with portfolios that increase over their designated threshold in aggregate credit and deposit exposure or have initial lending needs exceeding their designated threshold
- Uncovered referral opportunities within the customer portfolio and effectively introduce business partners to meet additional banking needs
- Collaborated with Commercial Lending Officers to address larger loan needs as appropriate
- Developed and maintained a thorough knowledge of the bank's deposit products and service offerings allowing the ability to cross-sell and refer all bank services
- Actively initiated business contacts to develop relationships, promote bank products/services, and maintain business acquisition pipeline and existing portfolio
- Actively engaged and interacted with branch partners to educate branch staff on client needs identifications and referrals
- Counseled customers on business financing needs and process and completes a detailed review of the loan applications and other business
Assistant Vice President of Business Banking
WACHOVIA BANK
01.2005 - 01.2007
- Dealt with underwriters, brokers, attorneys and borrowers
- Responsible for confirming client's ability to repay loan on time
- Managed mortgages, trusts and investments
- Handled the tasks of preparing financial statement and reports
- Assisted senior loan officer in verifying authenticity of documents
- Key Accomplishments:
- Enerate $10 million client base with the help of aggressive and consistent prospecting campaign.
Branch Manager/Sr. Banking Specialist
Bank of America/ Fleet Bank/ Sovereign Bank
01.2000 - 01.2005
- Managed deposits of over $25M and loans of $8M
- Supervised and motivated a team of twelve employees
- Worked directly with top executives of national and international corporations to deliver excellent service on loans and deposits
- Esponsibilities: Assisted private and privileged clients on daily banking necessities
- Attended to clients inquiries concerning new and current accounts (checking & savings accounts, certificates of deposit, lines of credit, home equity loans)
- Provided a substantial amount of information regarding products and services that would be found beneficial to the client
- Resolved clients concerns by directly contacting the appropriate department ensuring the issue does not go unnoticed
- Underwent monthly training and informational sessions regarding new upcoming procedures and federal guidelines which are immediately put to use
- Actively participated in the interviewing process of new hires
- Assisted in teaching during informational/training sessions of new bank representatives on procedures, experience, regulations, and guidelines.
Education
Master's - Business Administration, Healthcare Administration
Strayer University
Coral Springs, Florida01.2014
Bachelor's of Science Degree - Healthcare Administration
University of Phoenix
Fort Lauderdale, Florida01.2011
Associate's Degree - General Studies Communication
Massachusetts Bay Community College
Framingham, Massachusetts01.1993
Skills
Complaint Handling
Live chat support
Customer Relationship Management
Support Services
Call Management
Computer Skills
Multitasking Abilities
Calm and Professional Under Pressure
Reliability
Time Management
Attention to Detail
Relationship Building
Problem Resolution
Interpersonal Skills
Goal Setting
Professionalism
Interpersonal Communication
Complaint resolution
De-Escalation Techniques
Time management abilities
Continuous Improvement
Professional telephone demeanor
Customer Data Confidentiality
Inbound Call Management
Sales and Upselling
Customer Relationship Management (CRM)
Product Sales
Accomplishments
- Organizational Development
- Performance Management
- Recruiting, Screening & Hiring
- Employee Relations
- Job Analysis & Descriptions
- Develop and manage department budget
- Key Account Management
- New Business Development
- Direct Sales & Reseller Partnerships
- Consultative & Solution Sales
- Networking & Relationship Building
- Establish and implement short and long-range goals
Additional Information
Global Reporting Initiative (GRI) Network Partner – University of Phoenix
Member of Delray Beach, Boca Raton, Pompano Beach Chamber of Commerce
Languages
Telugu
Native or Bilingual
Timeline
Account Coordinator
All American Facility Maintenance
10.2023 - 09.2024
Mercedes Benz IT Support Agent
Teleperformance, Mercedes Benz USA
11.2018 - Current
Insurance Agent
New York Life Insurance Company
04.2015 - 12.2018
Cashier/Sales Representative
Linton Shell Blvd
12.2010 - 09.2015
Sales Manager
BLOCKBUSTER VIDEO INC, Retail Video Corporation
01.2008 - 12.2010
Vice President of Business and Commercial Banking
IRONSTONE BANK
01.2007 - 01.2008
Assistant Vice President of Business Banking
WACHOVIA BANK
01.2005 - 01.2007
Branch Manager/Sr. Banking Specialist
Bank of America/ Fleet Bank/ Sovereign Bank
01.2000 - 01.2005
Master's - Business Administration, Healthcare Administration
Strayer University
Bachelor's of Science Degree - Healthcare Administration
University of Phoenix
Associate's Degree - General Studies Communication
Massachusetts Bay Community College
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