Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Hubbard

Tarpon Springs, FL,FL

Summary

Sales Business Develop Manager with extensive experience at Mercedes-Benz USA, driving revenue growth and optimizing dealer relationships. Utilizes strong analytical skills to boost dealer profitability and implement strategic initiatives that enhance customer satisfaction, increase wholesale and retail sales. Recognized for comprehensive dealership knowledge and effective problem-solving abilities, ensuring high availability and responsiveness.

Overview

37
37
years of professional experience

Work History

Sales Operations Manager / SBDM

Mercedes-Benz USA
03.2023 - Current
  • Utilized data analysis to uncover opportunities for sales enhancement. Engaged with dealers and colleagues to elevate sales of cars, parts, software, and services. Crafted strategic initiatives to maximize all dealer department profitability.

Aftersales Operations Manager

Mercedes-Benz USA
Florida West Coast
01.2020 - 03.2023
  • Developed strategic alliances with dealers to advance CPPP and MBFS products, roll out Express Service, add certified Collision Centers, tackle customer challenges, and raise CSI metrics.

Sales Operations Manager

Mercedes-Benz USA
Atlanta Market
04.2012 - 01.2020
  • Developed and executed operation "Win Back Atlanta," a promotional plan boosting market share. Assisted in HQ relocation to Sandy Springs. Established the MBUSA new hire training program with dealership tours to deliver practical knowledge of dealer operations.

Aftersales Operations Manager

Mercedes-Benz USA
Atlanta Market
04.2006 - 04.2012
  • Established and executed operational procedures enhancing local inter-dealer relationships, boosting car and part sales

Technical Assistance Center - Team Leader

Mercedes-Benz USA
04.1995 - 04.2006
  • Managed team of eight Technical Specialists for vehicle diagnosis and repair, optimizing customer satisfaction, reducing Lemon Law expenses, and litigation.

Service and Parts Operations Manager

Mercedes-Benz USA
Carolinas /Florida West Coast
07.1988 - 04.1995
  • Addressed customer complaints swiftly and professionally. Executed effective business strategies to boost revenue and part sales.

Education

Bachelor of Science - Automotive Technology / Electronics

Sam Houston State University
Huntsville, TX
06-1988

Associate of Applied Science - Automotive Technology

Texas State Technical College
Waco, TX
06-1984

Skills

  • Relationship management
  • Business assessment
  • Sales optimization
  • Revenue growth
  • Stakeholder engagement
  • Market expansion
  • Analytical skills
  • Competitor analysis

Timeline

Sales Operations Manager / SBDM

Mercedes-Benz USA
03.2023 - Current

Aftersales Operations Manager

Mercedes-Benz USA
01.2020 - 03.2023

Sales Operations Manager

Mercedes-Benz USA
04.2012 - 01.2020

Aftersales Operations Manager

Mercedes-Benz USA
04.2006 - 04.2012

Technical Assistance Center - Team Leader

Mercedes-Benz USA
04.1995 - 04.2006

Service and Parts Operations Manager

Mercedes-Benz USA
07.1988 - 04.1995

Bachelor of Science - Automotive Technology / Electronics

Sam Houston State University

Associate of Applied Science - Automotive Technology

Texas State Technical College

Similar Profiles

CREATE PROFILE
Jeff Hubbard