Danielle Downs
Baltimore,MD
Summary
Accomplished Lead Pharmacy Technician at CVS, adept in inventory management and fostering team collaboration. Demonstrated expertise in regulatory compliance and insurance billing, enhancing workflow efficiency by 30%. Skilled in problem-solving and customer service, ensuring optimal operations and patient satisfaction. Maintaining inventory and placing orders through warehouse
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Cvs
03.2020 - Current
- Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
Pharmacy Technician
Cvs
08.2017 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cashier
Cvs
08.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
General Studies
The Community College of Baltimore County
Catonsville, MDGeneral Studies
Anne Arundel Community College
Arnold, MDNortheast High School
Pasadena, MD05.2017
Skills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Regulatory Compliance
- Insurance Billing
- Team Collaboration
- Workflow Optimization
- Prioritization and Organization
- Resolving Complaints
- Staff Leadership
- Inventory Management
- Customer Service
- Attention to Detail
- Wholesale Ordering
Certification
Board of pharmacy license
CPR
Timeline
Lead Pharmacy Technician
Cvs
03.2020 - Current
Pharmacy Technician
Cvs
08.2017 - 03.2020
Cashier
Cvs
08.2016 - 08.2017
General Studies
The Community College of Baltimore County
General Studies
Anne Arundel Community College
Northeast High School