DANIELLE FERNANDEZ
Huntington Beach,CA
Summary
To work for an organization where there is an opportunity to improve my skills, knowledge, and room to grow. Eager to engage in new opportunities where I can implement my knowledge in customer service and strong motivational skills.
Overview
8
8
years of professional experience
Work History
Admissions Counselor
Northbound Treatment Network
Irvine, California
05.2024 - Current
- Answer incoming calls on CTM tracking.
- Follow up on pipeline leads daily, and keep track of follow-ups on Salesforce.
- Work with the BD team to bring in referred clients.
- Complete mental health or substance abuse assessments to ensure we are the right fit for clients, both medically and clinically.
- Send out the admission notice with all accurate information, including scheduling pick-up via Uber or Operations staff.
- Managed communication with potential clients via phone.
- Responded promptly to inquiries from clients regarding admissions procedures or policies.
Project Manager
Quickstart Consulting
01.2021 - 05.2023
- Delegating tasks on projects to employees best positioned to complete them
- Making effective decisions when presented with multiple options for how to progress with the project
- Serving as point of contact for teams when multiple units are assigned to the same project
- Performing quality control on the project throughout development to maintain standards expected
- Adjusting schedules and targets on the project as needs or financing for the project change
Admissions Coordinator
New Directions for Women
01.2020 - 01.2021
- Answering application and enrollment inquiries from public via telephone or email
- Handled insurance claim duties
- Ran verification of benefits for all potential clients
- Verified that each potential client met standards of admissions
- Helped patients with admissions process and adhered to state and federal laws
- Coordinated with admission team to schedule admission and recruitment program
- Completed intake process with patients admitting to program
Admissions Coordinator
Sierra by the Sea
01.2018 - 01.2019
- Answering phone calls and incoming inquiries from warm hand offs or SEO via telephone or email
- Handled insurance claim duties and verified that each potential client met standards of admissions
- Helped patients with admissions process and adhered to state and federal laws
- Coordinated with admission team to schedule admission and recruitment program
- Completed intake process with patients admitting to program
Education
ASSOCIATES OF ARTS -
Miami-Dade College
01.2015
Skills
- Social Media Management
- Campaign Planning
- Market Research
- Collaboration
- Leadership Skills
- Project Management
- Communication Skills
- Time Management
- Creative Problem Solving
- Client assessments
- Salesforce management
- Admissions procedures
- Quality control
- Regulatory compliance
- Customer relationship management
Languages
- Fluent in English
- Fluent in Spanish
Language
Spanish
Professional
Timeline
Admissions Counselor
Northbound Treatment Network
05.2024 - Current
Project Manager
Quickstart Consulting
01.2021 - 05.2023
Admissions Coordinator
New Directions for Women
01.2020 - 01.2021
Admissions Coordinator
Sierra by the Sea
01.2018 - 01.2019
ASSOCIATES OF ARTS -
Miami-Dade College
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