Danielle Fiveland-Scott
Trevor,Wisconsin
Summary
Highly organized and detail-oriented professional seeking a position as a Customer Service Representative. Bringing 5+ years of experience providing comprehensive support and effectively managing daily operations. Skilled in multitasking, communication, and problem-solving, with a strong commitment to maintaining confidentiality. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Executive Administrative Assistant
Wilmot Union High School
11.2021 - Current
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed, recruited and trained new onboarding candidates.
- Prepared and edited correspondence, reports, and presentations, ensuring accuracy and professionalism.
- Provide high-level administrative support to the administrative team, including managing calendars, scheduling appointments, and coordinating meetings.
- Maintained confidential files and records, demonstrating discretion and professionalism in handling sensitive information.
- Coordinated travel arrangements and managed expense reports, optimizing efficiency and cost-effectiveness.
- Prepared and proofread documents, reports, and presentations, maintaining a high level of accuracy and attention to detail.
- Handled phone calls, inquiries, and correspondence, demonstrating excellent communication and customer service skills.
- Assisted in budget tracking, expense management, and invoice processing, ensuring adherence to financial procedures.
- Developed and maintained efficient filing systems, both electronic and physical, for easy retrieval of information.
Director of Day Programming
Seeds of Hope
01.2018 - 11.2021
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Developed and managed comprehensive day program services for adults with special needs, ensuring individualized care and support.
- Oversaw program operations, including staff supervision, budget management, and compliance with regulations and licensing requirements.
- Collaborated with interdisciplinary teams, including therapists, social workers, and educators, to develop and implement individualized care plans.
- Designed and implemented person-centered programs and activities to enhance social, vocational, and life skills development.
- Collaborated with staff, families, and community partners to create individualized care plans and ensure the delivery of personalized services.
- Provided direct support to participants, offering assistance, guidance, and encouragement in daily activities and skill-building exercises.
Education
High School Diploma -
Liberty High School
Kissimmee, FL06.2010
No Degree - Certified Nursing Assistant
Gateway Community And Technical College
Elkhorn, WI03.2021
Skills
- Conflict Resolution
- Typing Proficiency
- Professional Telephone Demeanor
- Customer Relationship Management
- Prioritization
- Active Listening
- Cultural Awareness
- Critical Thinking
- Problem-Solving Ability
- Technical Support
- Computer Proficiency
- Conflict Mediation
Timeline
Executive Administrative Assistant
Wilmot Union High School
11.2021 - Current
Director of Day Programming
Seeds of Hope
01.2018 - 11.2021
High School Diploma -
Liberty High School
No Degree - Certified Nursing Assistant
Gateway Community And Technical College
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