Hi, I’m
Danielle Flores
West Jordan,Utah
Summary
I would like to apply to be a Customer Support Trainer and bring my knowledge and skills in training and employee development to this incredible company. I have worked in a start-up environment before and I would love to teach employees how to build excellent rapport with customers and set them up to provide exceptional customer service. This in turn will provide Gabb with life-long relationships with our customers. With ever evolving technology I understand the importance in having the most up to date training materials and industry methodologies.
Overview
19
years of professional experience
Work History
EnagicTorrance , CA
Independent Distributor
12.2021 - 06.2023
Job overview
- Maintained relationships with key customers in territory by facilitating ongoing product training and support.
- Provided clients with information regarding the key benefits of drinking alkaline water for their bodies to prevent and often cure chronic illnesses and diseases. Including inflammation and chronic pain, digestive issues and fatigue.
- Educated clients on electrolyzed reduced water can provide a healthier lifestyle.
- Built rapport with clients and sold ionized water medical devices to them. Facilitated great relationships.
Jet.com
Member Services
01.2016 - 10.2021
Job overview
- 8 months in Member Services
- Trained 60 Jet Heads in MS
- Assist all departments with Spanish calls and inquires (Fraud and Member Services)
- 1 year in Walmart Partner Operations assisting Walmart Marketplace sellers, suppliers and buyers with technical operations
- Worked 3p queue(assisting Marketplace Sellers)
- Worked the 1P queue(provide support for 1P Suppliers)
- DSV Alerts queue (sent out automated alerts to the top 600 DSV's this in turn increased profit by 50%)
- Successfully merged and handle the DSV Alerts queue and Supplier Support 1P queue
- Retail Ops team (new pilot team in SLC) we are teaching an algorithm that detects unpublished items with inventory that should be on site but are currently unpublished
- We are using an algorithm that detects pricing anomalies
- The model uses price, cost, 3rd party price, and store retail price as inputs to predict which items are most likely to be in error
- The typical types of pricing issues the model would identify include: Price too high or low, cost too high or low, and case pack quantity pricing errors
- There are 3 objectives for tier-1 support in this initiative: Investigate suspected issues and validate data at the time JIRA was generated
- Work with category specialist, CIA to confirm anomalies
- Follow up to fix the anomalies in the system
- I have helped pilot a new team called the Retail Ops team we have been incredibly successful in this new role for the company
- Out of a team of 6 we have made Walmart 1.5 million dollars in a 6 week period
- That equates to $50,000 a week per agent! This has all been done with no direct leadership(No Supervisor or Team leads) to assist, just a few hardworking people coming together to make things happen! We have published 8,000 items in 6 weeks
- Saved Walmart.com 2 million dollars in revenue in 6 weeks
- Currently training a new team of 20 people on the Retail Ops queue.
- Ensured compliance with policies and procedures related to member services.
- Assisted members in resolving issues or complaints in a timely manner.
- Managed communications between members and other departments within the organization.
- Collaborated with senior management to develop strategies for improving member services.
- Tracked changes in market trends that may affect the organization's ability to provide quality customer service.
- Advised senior management on best practices related to enhancing customer experience.
CompUsa
Sales Representative
01.2009 - 01.2010
Job overview
- Assisted tech savvy clients in designing custom-made desktop computers and accessory-ready CPUs, which included hardware, software, RAM, hard-drives, DVD ROM, video and sound cards
- Digital cameras and camcorders and accessories; Plasma, LCDS, big screen, flat screen, and plasma TVs, laptop computers Surround Sound Systems; third party warranties; and software, such as anti-virus, anti-spyware; gameconsoles
- Offer credit opportunities to maximize sales and help the customer have the complete solution.
Circuit City
Sales Representative/Management
01.2004 - 01.2009
Job overview
- Assisted clients in sales for digital cameras, camcorders, laptops, desktops, high definition televisions and accessories
- I took members on a journey to get them the complete solution for any electronic item they were seeking by offering the best customer experience ever
- In attempt to retain members trust and loyalty
- Managed a team of employees oversaw sales and coached on daily goals for team, and monthly goals.
Buffalo Wild Wings
Bartender
01.2013
Job overview
- Served patrons delicious drinks, maintained a positive aura for customers and team members to want to come back and eat or drink at the restaurant/bar
- Responsible for day to day tasks for up keeping the bar.
RC Willey
Appliance and Sales Representative
01.2012
Job overview
- Assisted a wide range of customers with their appliance & electronics purchases
- LED's, LCD's, laptop computers, MP3's, cell phones, GPS and IPADS
- As well as service warranties for each product you sell
- Help customers make the right choice that best fits their needs; while providing the best customer service possible
- Offer credit to maximize sales
- Keep a positive 'I can' attitude to ensure success in sales and customer loyalty
- After the sale is complete a thank you card must be sent showing appreciation for doing business with you.
Education
EL PASO COMMUNITY COLLEGE
ASSOCIATES DEGREE from Business Marketing
01.2010
University Overview
Minor: Computer Science & Technology
Skills
- Customer Service
- Supply Chain Management
- Partnership Building
- Product Management
- Performance Monitoring
- Sales Strategy
- Sales Tracking
- B2B Sales
- Inventory Analysis
- Account Management
- Business Development
- Technical Support
- Collaborative Team Player
- Analytical and Methodical
Skills Abilities
Candice Martinez, 385-224-6516 Jacqueline Martinez 801-656-5735 Riley Buchei, 801-865-1967 Janae Telford, 801-696-9567 Kathy Castillo, 915-799-8836
Languages
Spanish
Native/ Bilingual
Affiliations
- Nature Lover and Knowledge Seeker
- Fast learner
- Ability to work in a fast paced environment.
- Able to multi task and proven problem solver. "Give me a problem, and I will find you solution."
Timeline
Independent Distributor
Enagic
12.2021 - 06.2023
Member Services
Jet.com
01.2016 - 10.2021
Bartender
Buffalo Wild Wings
01.2013
Appliance and Sales Representative
RC Willey
01.2012
Sales Representative
CompUsa
01.2009 - 01.2010
Sales Representative/Management
Circuit City
01.2004 - 01.2009
EL PASO COMMUNITY COLLEGE
ASSOCIATES DEGREE from Business Marketing
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