Danielle Freundlich
Kenosha,WI
Summary
Dedicated customer service associate with a strong focus on enhancing customer experiences through effective problem-solving and active listening. Proven track record in managing transactions and fostering teamwork to create a welcoming shopping environment.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Walgreens
Kenosha, Wisconsin
04.2020 - 11.2025
- Assisted customers with product inquiries and transaction processing.
- Provided solutions to customer complaints and service issues.
- Collaborated with team members to maintain store cleanliness and organization.
- Managed inventory by restocking shelves and monitoring stock levels.
- Utilized point-of-sale systems for efficient transaction handling.
- Educated customers about promotions and loyalty programs offered by the store.
- Trained new associates on customer service protocols and store procedures.
- Engaged with customers to create a welcoming shopping experience.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
Cashier
Walgreens
Northbrook, Illinois
04.2014 - 05.2020
- Operated point-of-sale systems to manage cash, credit, and gift card transactions.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to ensure stock levels met customer demand daily.
- Handled customer inquiries and resolved issues with professionalism and patience.
- Educated customers on store policies, promotions, and loyalty programs effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
Petsmart
Gurnee, Illinois
01.2008 - 04.2014
- Processed customer transactions with accuracy and efficiency at leading pet retail store.
- Assisted customers in locating products while offering expert recommendations on pet care.
- Maintained organized merchandise displays to optimize shopping experience for customers.
- Collaborated with team members to ensure adequate stock levels met daily customer demand.
- Educated customers on store policies, promotions, and loyalty programs effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Lakes Community High School
Lake Villa, ILSkills
- Customer service
- Transaction processing
- Point-of-sale operation
- Inventory management
- Complaint resolution
- Customer relationship management
Timeline
Customer Service Associate
Walgreens
04.2020 - 11.2025
Cashier
Walgreens
04.2014 - 05.2020
Cashier
Petsmart
01.2008 - 04.2014
Lakes Community High School