Danielle Galassi
Croswell,MI
Summary
Proven leader with extensive experience in staff supervision and customer relations, notably at Jersey Mike's Subs. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating expertise in money handling and team motivation. Achieved significant improvements in performance and service quality through effective staff management and task delegation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jersey Mike's Subs
Fort Gratiot, MI
12.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment.
- Developed strong working relationships with staff.
- Monitored cash intake and made daily deposits.
- Oversaw daily cash reconciliations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Waitress
Big Boy Restaurant
Fort Gratiot,MI
06.2016 - 06.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Assistant Manager
Hungry Howies Pizza & Subs
Saint Clair, MI
04.2014 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened the store daily.
Education
Diploma - All
Riverview East High School
St. Clair, MI06.2006
Skills
- Money Handling
- Customer Relations
- Team motivation
- Staff Supervision
- Task Delegation
- Staff Management
- Safe food handling
Certification
Serv-safe until 2026
Timeline
Assistant Manager
Jersey Mike's Subs
12.2018 - Current
Waitress
Big Boy Restaurant
06.2016 - 06.2018
Assistant Manager
Hungry Howies Pizza & Subs
04.2014 - 06.2016
Diploma - All
Riverview East High School