Danielle Gallagher
Prescott Valley,AZ
Summary
Adept at leading teams and managing high-stress situations, as demonstrated at Arrow Fire and Land Management, I excel in customer service and problem-solving. With a proven track record in multitasking and attention to detail, my experience spans from firefighting to customer interaction, showcasing leadership and Microsoft proficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wildland Firefighter
Arrow Fire and Land Management
Prescott, AZ
02.2024 - 11.2024
- Maintained strong teamwork skills in challenging situations.
- Led fuel mitigation projects to create defensible spaces.
- Performed maintenance and repair tasks for chainsaws.
- Handled complete inventory for parts, equipment, and fire deployment.
- Executed fire suppression tasks with specialized gear including hoses and pumps.
Wildland Firefighter
Arizona State Fire
Goodyear, AZ
10.2022 - 09.2024
- Managed wildfire situations through effective use of various fire suppression tools such as pumps and hoses.
- Skilled in handling hand tools, chainsaws, and related firefighting equipment.
- Conducted comprehensive training on fire behavior.
- Effectively responded to high-stress circumstances with team collaboration.
Customer Service Representative
Iqor
Tempe , AZ
05.2021 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Housekeeping Team Leader
Green Tree Inn & Suites
Prescott Valley , AZ
01.2021 - 05.2021
- Responded promptly to customer complaints concerning cleanliness of hotel rooms or public areas.
- Managed inventories of supplies such as linens, cleaning agents, and amenities.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
Housekeeper
Grandhighland Hotel
Prescott, AZ
09.2020 - 01.2021
- Deep cleaning experience with attention to detail, and organization skills.
- Proven ability to follow cleaning procedures and maintain high standards of cleanliness.
- Responded promptly and professionally to guest requests and concerns to ensure satisfaction.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Lead Auto Detailer
Manhiem Auto Auction
Tolleson, AZ
09.2019 - 09.2020
- Managed daily operations and coordinated schedules to meet deadlines and maintain high-quality standards.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Adhered to safety protocols and guidelines to prevent damage to vehicles and personal injury.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
Education
GED -
Yavapai College
Prescott, AZ06-2012
Skills
- Customer Service
- Microsoft experience
- Dependable
- Time management skill
- Problem solving
- Leadership
- Multitasking
- Attention to Detail
Certification
- CPR and Blood borne pathogen
- FFT 2 Red Card
References
References available upon request.
Timeline
Wildland Firefighter
Arrow Fire and Land Management
02.2024 - 11.2024
Wildland Firefighter
Arizona State Fire
10.2022 - 09.2024
Customer Service Representative
Iqor
05.2021 - 12.2021
Housekeeping Team Leader
Green Tree Inn & Suites
01.2021 - 05.2021
Housekeeper
Grandhighland Hotel
09.2020 - 01.2021
Lead Auto Detailer
Manhiem Auto Auction
09.2019 - 09.2020
- CPR and Blood borne pathogen
- FFT 2 Red Card
GED -
Yavapai College