Danielle Gallardo
Chula Vista,CA
Summary
Dynamic and results-driven Customer Service Associate with a proven track record at European Wax Center, excelling in customer service, sales, and attention to detail. Cultivated strong client relationships, enhancing satisfaction and loyalty through high-quality services and effective communication. An adaptable problem solver, committed to maintaining a safe environment and driving repeat business.
Overview
6
6
years of professional experience
Work History
Wax Specialist/ Sales Associate
European Wax Center
12.2022 - Current
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and educating clients on proper aftercare procedures for optimal results and minimal discomfort.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Collaborated with fellow center staff to create a seamless experience for customers, improving overall satisfaction ratings.
- Handled minor issues or complaints from clients in a professional manner, swiftly resolving concerns to maintain satisfaction levels.
- Developed loyal following of clients by providing high-quality services.
Owner/Lash Artist
DG Lashing
01.2020 - Current
- Managed day-to-day business operations.
- Provided customized eyelash and waxing services to meet each client's needs.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
Education
Some Courses Completed - Psychology
National University
La Jolla, CA01-2023
Completion of Training Hours - Esthetics
San Diego City College
San Diego, CA06-2017
Skills
- Strong customer service skills
- Strong written and verbal communication skills
- Attention to detail
- Punctual and reliable
- Approachable team player
- Works well under pressure
- Can stay focused on task completion with little or no supervision
- Maintains a positive, professional attitude
- Adaptable problem solver
Timeline
Wax Specialist/ Sales Associate
European Wax Center
12.2022 - Current
Owner/Lash Artist
DG Lashing
01.2020 - Current
Some Courses Completed - Psychology
National University
Completion of Training Hours - Esthetics
San Diego City College
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