Danielle Galloway
Tampa,FL
Summary
Team player with a versatile background in customer service, financial procurement & mortgage servicing & call center communications. A positive contribution towards progressive results & development of both self and team, Collaborative Communication thru meaningful connections.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier and Vitamin Clerk
Sprouts
05.2022 - Current
- Grow and Share product Knowledge, Engage Customers in Interactions to assist in shopping experience, handle daily credit and cash transactions for customers with accuracy and speed.
Compliance Analyst
Covius
10.2020 - 12.2021
- Review servicing insights and systems, documentation to analyze and validate compliance with federal, state, and other regulations as well as servicing standards set by client-defined service level agreement
- Identify and document notable issues to communicate findings with client
- Assisted Quality Team to perform Quality Reviews.
Client Services Representative
New York Life Insurance Co
12.2019 - 06.2020
- Deliver high quality Customer Service for Inbound calls, meet customer call guidelines for service levels, handle time and productivity.
Team Leader SPOC, Default Mortgage Servicing
PNC
05.2009 - 10.2015
- Most technical expert in Financial Procurement, and Default Mortgage, primary response to orchestrate conflict resolution
- Team Engagement to coach & Achieve standards of performance & SLA metrics, growth & development
- Obtained & reviewed financial documents, Extensive communication to relay mortgage decisions.
Education
High School Diploma -
American High School
Lansing, IL1999
Skills
- Extensive communication both verbal & written Team Building, Coaching, Training
- Risk Management, Compliance Reviews
- Coordination of collaborated efforts, loan and data research across multiple platforms, conflict resolution, escalations
- Black Knight, Speed Pay Quick Collect, Skip Trace, CMS, Workforce Management, Pathfinder, Service Central, SSF, AWF, Rumba, Appian, Client Source, Client Source, Appian, others
- Navigation & Coaching Team to Adapt to and Implement Procedural Changes
- Field representative cross trained at multiple client sites for back up support, Dispatcher Coordinator for Health Care client Accounts
- 7 years of Guest Services Hospitality & Restaurant including Server, Host, Cook, Bartender, Trainer, and Management
- Cash Management, Inventory
- Order Accuracy and Delivery, Manage Guest Flow
- Work Planning and Prioritization while attentive to needs of customer and team
- Receptive to giving and receiving Constructive Feedback
Timeline
Customer Service Cashier and Vitamin Clerk
Sprouts
05.2022 - Current
Compliance Analyst
Covius
10.2020 - 12.2021
Client Services Representative
New York Life Insurance Co
12.2019 - 06.2020
Team Leader SPOC, Default Mortgage Servicing
PNC
05.2009 - 10.2015
High School Diploma -
American High School
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