Danielle Galloway
Tampa,FL
Summary
Team player with a versatile background in customer service, financial procurement & mortgage servicing & call center communications. A positive contribution towards progressive results & development of both self and team, Collaborative Communication thru meaningful connections.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier and Vitamin Clerk
Sprouts
Tampa, FL
05.2022 - Current
- Grow and Share product Knowledge, Engage Customers in Interactions to assist in shopping experience, handle daily credit and cash transactions for customers with accuracy and speed.
Compliance Analyst
Covius
Tampa,FL
10.2020 - 12.2021
- Review servicing insights and systems, documentation to analyze and validate compliance with federal, state, and other regulations as well as servicing standards set by client-defined service level agreement
- Identify and document notable issues to communicate findings with client
- Assisted Quality Team to perform Quality Reviews.
Client Services Representative
New York Life Insurance Co
Tampa, FL
12.2019 - 06.2020
- Deliver high quality Customer Service for Inbound calls, meet customer call guidelines for service levels, handle time and productivity.
Team Leader SPOC, Default Mortgage Servicing
PNC
Dayton,OH
05.2009 - 10.2015
- Most technical expert in Financial Procurement, and Default Mortgage, primary response to orchestrate conflict resolution
- Team Engagement to coach & Achieve standards of performance & SLA metrics, growth & development
- Obtained & reviewed financial documents, Extensive communication to relay mortgage decisions.
Education
High School Diploma -
American High School
Lansing, IL1999
Skills
- Extensive communication both verbal & written Team Building, Coaching, Training
- Risk Management, Compliance Reviews
- Coordination of collaborated efforts, loan and data research across multiple platforms, conflict resolution, escalations
- Black Knight, Speed Pay Quick Collect, Skip Trace, CMS, Workforce Management, Pathfinder, Service Central, SSF, AWF, Rumba, Appian, Client Source, Client Source, Appian, others
- Navigation & Coaching Team to Adapt to and Implement Procedural Changes
- Field representative cross trained at multiple client sites for back up support, Dispatcher Coordinator for Health Care client Accounts
- 7 years of Guest Services Hospitality & Restaurant including Server, Host, Cook, Bartender, Trainer, and Management
- Cash Management, Inventory
- Order Accuracy and Delivery, Manage Guest Flow
- Work Planning and Prioritization while attentive to needs of customer and team
- Receptive to giving and receiving Constructive Feedback
Timeline
Customer Service Cashier and Vitamin Clerk
Sprouts
05.2022 - Current
Compliance Analyst
Covius
10.2020 - 12.2021
Client Services Representative
New York Life Insurance Co
12.2019 - 06.2020
Team Leader SPOC, Default Mortgage Servicing
PNC
05.2009 - 10.2015
High School Diploma -
American High School