Danielle Garcia
Los Angeles,CA
Summary
Clinic supervisor and patient coordinator with strong skills in healthcare administration and operational management. Proven ability to optimize workflows, oversee insurance processes, and enhance patient care protocols. Achievements include improved outcomes and increased patient satisfaction across clinic operations.
Overview
5
5
years of professional experience
Work History
Clinic Supervisor and Coordinator
Artemisia Acupuncture + Apothecary
Pasadena, CA
06.2023 - Current
- Lead day-to-day operations for a multi-provider clinic, ensuring smooth workflows and consistent service standards.
- Oversee core administrative functions including scheduling, insurance processing, authorizations, and billing coordination.
- Manage payroll, inventory, workers' compensation cases, and ongoing provider support.
- Supervise front desk staff and ensure adherence to internal policies and operational procedures.
- Coordinated with practitioners to optimize treatment plans, resulting in improved patient outcomes and higher retention rates.
- Streamlined appointment scheduling processes, significantly reducing patient wait times and enhancing overall clinic efficiency.
- Enhanced patient care protocols by implementing new tracking systems, leading to noticeable improvements in treatment efficacy and patient satisfaction.
- Fostered strong communication between clinical staff and administrative teams, resulting in a cohesive work environment and improved service delivery.
Surgery Scheduler
Pacific Eye Institute
Upland, CA
07.2022 - 05.2023
- Coordinated surgical schedules for 30 -50 weekly patients to maximize OR utilization and reduce wait times.
- Verified insurance and secured pre-authorizations to prevent claim denials and ensure procedure coverage.
- Maintained accurate patient documentation to support surgical teams and ensure efficient preoperative coordination.
Front Desk Receptionist / Surgery Coordinator
Chaparral Medical Group / Haven Eye Institute
Rancho Cucamonga, CA
04.2021 - 10.2022
- Streamlined referral management to reduce delays, accelerate appointment confirmations, and improve patient throughput.
- Coordinated with medical staff to align schedules, ensuring seamless transitions between appointments and enhancing overall clinic efficiency.
- Managed patient check-in, scheduling, and payments to maintain smooth front desk flow and reduce wait times.
- Coordinated preoperative paperwork and surgical bookings to ensure procedures proceeded on schedule.
- Trained new administrative staff on EHR workflows and front desk protocols to improve accuracy.
- Maintained accurate patient records and generated daily reports to support billing and clinical teams.
- Resolved scheduling conflicts and insurance issues to decrease appointment cancellations and improve patient satisfaction.
- Maintained accurate patient records and insurance information, ensuring compliance with healthcare regulations and reducing billing errors.
Education
Certificate - Medical Scribe Specialist
Pasadena City College
Pasadena, CA08-2026
Business Certificate - Business Education
Citrus College
Glendora, CA03-2018
Skills
- Expertise in healthcare operations
- Collaboration in patient referrals
- Efficiency in insurance processing
- Understanding of HIPAA regulations
- Financial oversight capabilities
- Strategies for process optimization
- Medical coding expertise
- Experience with EMR systems
- Management of logistics and supply chain
- Administration of payroll
Timeline
Clinic Supervisor and Coordinator
Artemisia Acupuncture + Apothecary
06.2023 - Current
Surgery Scheduler
Pacific Eye Institute
07.2022 - 05.2023
Front Desk Receptionist / Surgery Coordinator
Chaparral Medical Group / Haven Eye Institute
04.2021 - 10.2022
Certificate - Medical Scribe Specialist
Pasadena City College
Business Certificate - Business Education
Citrus College