Dogs and coffee
Danielle Gogan
Tim Hortons
Parkersburg,WV
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Crew Member
Tim Hortons
Parkersburg, WV
07.2022 - Current
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
Crew Member
Dunkin
Vienna, WV
01.2018 - 03.2023
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Took orders, prepared meals, and collected payments.
Education
Belpre High School
Belpre, OH 05.2016 - 05.2020
Skills
Food preparation and safety
Menu memorization
Customer engagement
Cash Handling
Stocking and replenishing
Product promotion
Beverage preparation
Cash register operation
Food arrangement
Sandwich preparation
Inventory organization
POS system use
Verbal and written communication
Interactive communication skills
Cleaning and organization
Interests
Timeline
Crew Member
Tim Hortons
07.2022 - Current
Crew Member
Dunkin
01.2018 - 03.2023
Belpre High School
05.2016 - 05.2020