Danielle Gray
Houston
Summary
Skilled Bar Lead with solid understanding of hospitality industry and strong focus on customer service. Has successfully managed team members to ensure efficient operations, driven by effective communication and leadership skills. Demonstrated ability in crafting unique beverage offerings, fostering positive guest interactions, and maintaining clean, safe environments. Recognized for improving operational workflows and contributing to business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Lead
Toyota center/ Levy
Houston
04.2024 - Current
- Supervised bar staff and ensured compliance with service standards.
- Managed inventory levels and coordinated supply orders for bar operations.
- Trained new employees on drink preparation and customer service techniques.
Bartender
Little Woodrow's
Houston
01.2025 - 05.2026
- Creating exceptional guest experiences with delicious cocktails and amazing customer service.
- Mixed and served beverages following standard recipes and customer preferences.
- Trained new staff on bar procedures, drink preparation, and customer interaction.
Server and Bartender
Goode Company Restaurants
Houston
01.2024 - 01.2025
- Provided excellent customer service in fast-paced dining environment.
- Managed food and beverage orders using point-of-sale system.
- Upsold daily specials to increase restaurant revenue and enhance guest experience.
Bartender and Manager
Buffalo Bayou
Houston
04.2020 - 01.2024
- Worked my way up from server to bartender then to manager and private event coordinator.
- Craft beer.
- Served a variety of craft beers to enhance customer experience.
- Maintained cleanliness and organization of bar area throughout shifts.
- Educated patrons on beer styles and brewing processes effectively.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
Bartender and Cocktail Server
Five Central
Houston
06.2018 - 04.2020
- Developed seasonal cocktail menus based on trends and customer preferences.
- Engaged customers with knowledge of spirits, cocktails, and mixology techniques.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Education
Business management -
Houston community
Houston, TXSkills
- Inventory management
- Customer service
- Staff training
- Point-of-sale systems
- Menu development
- New hire training
Certification
TABC and food handlers are current
Timeline
Bartender
Little Woodrow's
01.2025 - 05.2026
Bar Lead
Toyota center/ Levy
04.2024 - Current
Server and Bartender
Goode Company Restaurants
01.2024 - 01.2025
Bartender and Manager
Buffalo Bayou
04.2020 - 01.2024
Bartender and Cocktail Server
Five Central
06.2018 - 04.2020
Business management -
Houston community