KIA FULLER
Harvey,LA
Summary
With over 12 years of hands-on experience as a bartender, I’ve developed a deep understanding of bar operations, customer service, and team leadership.
I’ve worked in high-volume environments where efficiency, consistency, and guest experience are critical. Beyond technical skills, I take pride in creating a welcoming atmosphere that keeps guests coming back.
In addition to my bartending background, I’ve taken on leadership responsibilities such as training new staff, coordinating shifts, and assisting with daily operations. These experiences have prepared me to step confidently into a management role where I can support staff development, streamline operations, and contribute to overall profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar Lead
Bayo Social
New Orleans, LA
03.2026 - Current
- Led bar operations during peak service hours.
- Trained and mentored junior bartenders on cocktail preparation.
- Managed inventory levels and ordered supplies as needed.
- Maintained cleanliness and organization of the bar area consistently.
- Provided exceptional customer service to enhance guest experiences.
- Resolved customer complaints quickly and efficiently.
- Managed multiple tables efficiently during busy dining hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments accurately using point-of-sale systems.
- Upsold menu items to enhance the dining experience and increase sales.
Inspector
McCright & Associates
10.2025 - Current
- Inspected multiple homes in one day
- Wrote clear, detailed inspection reports
- Photographed documentation and evidence collected
- Used inspection software
- Updated tenets and home owners on new regulations
- Recorded compliance documentation
Bartender
MMVR Canal
New Orleans, LA
06.2023 - 05.2025
- Mixed cocktails according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area and equipment.
- Provided excellent customer service through attentive communication and engagement.
- Monitored inventory levels and restocked supplies as needed.
- Handled cash transactions accurately during busy service periods.
- Resolved customer complaints promptly to ensure satisfaction.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
VIP Lead
The Fillmore
New Orleans, USA
01.2020 - 12.2023
- Created a team that could upsell during and before shows.
- Pushed promotional packages that would encourage customers to upgrade from general admission to VIP seating.
- Prepared team with everything needed to properly close out guests during shows.
- Created and enforced policies and procedures to ensure that check out was smooth and efficient.
- Assisted team with upgrading, food running and check out during the show.
- New Orleans, LA
Bar Manager
Mint Hookah Lounge
New Orleans, USA
01.2019 - 12.2022
- Oversaw the daily operations of the bar, including opening and closing the bar, stocking supplies, ordering inventory, managing staff, handling customer inquiries and complaints, and enforcing safety and security protocols.
- Created promotional campaigns to drive business to the bar.
- Developed and maintained relationships with suppliers.
- Enforced policies and procedures to ensure the bar ran smoothly and efficiently.
- Perform other duties as assigned.
- New Orleans, LA
Box Office/Customer Service Manager
House of Blues
New Orleans, USA
01.2013 - 12.2019
- Managed daily box office operations by supervising box office workers, assisting with ticketing and customer service.
- Prepared the daily cash deposit for the box office, reconcile daily sales.
- Update and troubleshooting the computerized ticketing system, and scheduling and organizing staff for events.
- New Orleans, LA
Patient Service Representative
Financial Healthcare Resources
New Orleans, USA
01.2009 - 12.2012
- Checked patients in.
- Scheduled patient appointments.
- Verified insurance.
- Assisted with billing inquiries.
- New Orleans, LA
Education
PTAP Program -
Delgado Community College
High School -
Helen Cox High School
Harvey, LASkills
- Professional email communication
- Customer relationship building
- Communication skills
- Time management
- Conflict management
- Cocktail experience
- Team development
- Budgeting
- Inventory management
- OpenTable
- Employee engagement
- Typing
- Data entry
- Writing skills
- Regulatory compliance
- Appointment scheduling
- Phone communication
- Greeting customers
- HIPAA
- Dispatching
- Patient interaction
- Organizational skills
- Restaurant management
- Sales
- Patient service
- Attention to detail
- Supervising experience
- POS systems
- Microsoft Word
- Customer communication
- Staff scheduling
- Microsoft Excel
- Hospitality
- Maintaining an organized workspace
Certification
- CPR Certification
- BLS Certification
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Bar Lead
Bayo Social
03.2026 - Current
Inspector
McCright & Associates
10.2025 - Current
Bartender
MMVR Canal
06.2023 - 05.2025
VIP Lead
The Fillmore
01.2020 - 12.2023
Bar Manager
Mint Hookah Lounge
01.2019 - 12.2022
Box Office/Customer Service Manager
House of Blues
01.2013 - 12.2019
Patient Service Representative
Financial Healthcare Resources
01.2009 - 12.2012
PTAP Program -
Delgado Community College
High School -
Helen Cox High School