Diana Chino
Lehigh Acres,USA
Summary
Reliable and committed professional with 6+ years of customer service and dispatch experience. Proven to schedule and dispatch workers. Multitasked in interfacing with multiple calls virtually simultaneously. Effectively balances competing priorities in fast-paced, client-facing environments. Experience with service titan system. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
Aztec Plumbing & Drains
Fort Myers, FL
03.2019 - Current
- Drive revenue for each day.
- Right call / Right technician.
- Dispatching by dollar.
- Schedules technicians routes for the day.
- Maintains on-call schedule for service & drain technicians.
- Respond to technicians requests both by online and phone.
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- Managed a team of four dispatchers, overseeing their daily activities and ensuring efficient operations.
- Coordinated with drivers, technicians, and other personnel to schedule and assign work orders based on priority and availability.
- Provided guidance and support to dispatchers during high-pressure situations or emergencies.
Customer Service Representative
Cricket Wireless
Fort Myers, FL
07.2015 - 12.2017
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-volume calls and ensured timely responses to customer requests.
- Trained new team members on customer service protocols and systems usage.
- Developed streamlined processes for handling customer feedback and complaints.
- Responded to customer requests for products, services, and company information.
Education
High School -
James Pace High School
Brownsville, TX05.2015
Skills
- Microsoft Word
- Organizational skills
- Attention to detail
- Microsoft Office
- Customer service
- Computer operation
- Dispatch software communication
- English
- Phone communication
- Microsoft Excel
- Professional email communication
- Microsoft Outlook
- Dispatching
- Quick decision making
- Prioritizing calls
- Motivational skills
- Route planning
- Dispatching field personnel
- Strong leadership
- Training new hires
- Problem-solving
- Multitasking and organization
- Team collaboration
- Dispatching procedures
- Decision-making
- Dispatch coordination
- Customer relations
- Stress tolerance
Certification
Driver's License
Timeline
Lead Dispatcher
Aztec Plumbing & Drains
03.2019 - Current
Customer Service Representative
Cricket Wireless
07.2015 - 12.2017
High School -
James Pace High School