Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roland A. Gonzalez

Los Angeles,CA

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Lead Dispatcher

LA Live Properties
05.2023 - Current
  • Utilize 2 way Radio that includes using 10 codes, CA penal codes and Law enforcement and NATO phonetics.


  • Knowledge of Security Desk (CCTV software)
  • knowledge of fire control panel
  • inventory check for keys and Parking validations
  • Inputting information on CIP software. Dispatching officers via radio to conduct patrols, Post Reliefs, call for service for guests, Restaurants and Regal Cinemas on property.
  • Keeping in contact with other departments like Engineering, Janitorial, Classic Parking as well as Management.
  • Pass down all information as accurately as possible to Management and Supervisors when needed.
  • Maintain communication with LAPD/LAFD when requested.
  • Monitor all Dispatchers on shift and insure that all radio traffic is documented, breaks and lunches are caught up with.
  • Oversee all emergency situations and insure Dispatchers follow proper procedures and gather accurate information whenever LAFD/LAPD is needed.

Senior Security Officer/Dispatch

ASM Los Angeles Convention Center
09.2015 - 10.2021
  • Maintained a fixed post.
  • Conducted patrols of the facility, usage of radio with 10 codes.
  • Provided access control.
  • Reviewed relevant CCTV footage of thefts and property damage.
  • Trained new hires in a 2 week training program as a FTO (Filed training officer)
  • Responded to calls of services to guest and other employee requests.
  • Command Center Officer; managed breaks, lunches, directed officers and supervisors to calls of service.
  • Received phone calls
  • Customer service
  • Maintained radio and key logs as well as daily checklist
  • Contractor check in/out
  • Acted as assistant supervisor when needed
  • Used CAD software for logging patrols, inputting incidents related to thefts, medicals, property damage, facility issues

Education

H.S. Diploma -

Bravo Medical Magnet High School
06.2009

Skills

  • Access control
  • 2 way Radio
  • Report writing
  • Safety
  • Surveillance
  • Investigation documentation
  • Dispatch
  • Emergency Management
  • CCTV Surveillance/ Milestone Genetec
  • Safety and Security
  • Microsoft word/excel
  • CAD software Omnigo/Iss command/CIP
  • Data entry
  • Strong leadership
  • Field Training officer
  • Delegate assignments

Timeline

Lead Dispatcher

LA Live Properties
05.2023 - Current

Senior Security Officer/Dispatch

ASM Los Angeles Convention Center
09.2015 - 10.2021

H.S. Diploma -

Bravo Medical Magnet High School

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Roland A. Gonzalez