Kaitlyn Bowser
Warsaw,IN
Summary
Results-driven professional with extensive experience in high-pressure environments. Known for exceptional attention to detail and implementing process improvements that enhance service efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Lead/ Head Hostest
Buffalo Wild Wings
Warsaw, IN
03.2023 - 08.2025
- Act as the "front of house" coordinator, managing seating logistics and guest satisfaction in a high pressure environment.
- Utilize digital management software to track table rotations and wait times, ensuring efficient operations.
- Supervised daily operations to ensure exceptional customer service and adherence to company standards.
- Trained and mentored new team members on service protocols and menu knowledge.
- Resolved customer complaints promptly, enhancing overall guest satisfaction, maintaining a professional and welcoming brand image.
- Implemented process improvements that reduced wait times and improved service flow.
Service Coordinator/Lead Dietary Aide
Peabody Retirement Community
North Manchester, IN
01.2022 - 04.2023
- Developed and maintained strong relationships with residents, families, and staff to ensure effective communication.
- Coordinated weekly menu orders for residents, requiring high attention to detail and personalized customer care.
- Balanced food preparation with administration tasks, ensuring all health regulations and dietary restrictions. were met.
- Provide empathetic, patient communications to residents, building strong community relationships.
Digital Designer
Small Business Owner
Warsaw, IN
05.2019 - 02.2021
- Designed visually appealing brand identities and marketing materials for diverse client projects.
- Collaborated with clients to understand design requirements and deliver tailored solutions.
- Developed interactive prototypes to enhance user experience and client engagement.
- Technical Skills: Self-taught 3D slicing and design software to create custom products, demonstrating the ability to master new technology rapidly.
- Supervised the entire lifecycle of a "part" from digital design to physical production and shipping.
Inventory Support and Cashier
Goodwill
Lafayette, IN
04.2018 - 10.2018
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Processed sales transactions using point-of-sale systems with attention to detail.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Provided dual-role support in customer-facing transactions and back end inventory organization.
Medical Production Specialist
Zimmer Biomet
Warsaw, IN
03.2017 - 09.2017
- Operated machinery to produce quality medical devices in compliance with safety standards.
- Conducted routine maintenance on equipment, ensuring optimal performance and minimizing downtime.
- Performed precision sandblasting on hip replacements in highly regulated medical environmenti
- Performed precision sandblasting on hip replacements in highly regulated medical environment.
- Maintained strict adherence to quality standards, understanding that accuracy in medical "parts" is essential for safety.
Education
High School Diploma -
Warsaw Community High School
WarsawSkills
- Professional Email Communication
- Transaction Management
- Cash management
- Customer complaint resolution
- Telephone etiquette
- Software: 3D Slicing Software (Cura/PrusaSlicer), design tools, Microsoft Office Suite, Data Entry
- Hardware: PC Maintenance, 3D Printer Calibration, Industrial Manufacturing Tools
Timeline
Customer Service Lead/ Head Hostest
Buffalo Wild Wings
03.2023 - 08.2025
Service Coordinator/Lead Dietary Aide
Peabody Retirement Community
01.2022 - 04.2023
Digital Designer
Small Business Owner
05.2019 - 02.2021
Inventory Support and Cashier
Goodwill
04.2018 - 10.2018
Medical Production Specialist
Zimmer Biomet
03.2017 - 09.2017
High School Diploma -
Warsaw Community High School