Danielle Green
Houston
Summary
Actively seeking employment as an Administrative Assistant for the Human Resources Department or Customer Service Team Lead position, allowing for future advancement after successful demonstration of my proven organization, customer service, communication, and project management skills.
Overview
10
10
years of professional experience
Work History
Customer Specialist
JP Morgan Chase
03.2024 - Current
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Collector
Medicredit-Remote
11.2022 - 03.2024
- Work regularly scheduled hours
- Achieve daily and monthly collection goals.
- Understand and comply with all Federal and State laws (FDCPA, HIPAA, etc.);
- Responsible for monitoring, maintaining, reducing delinquency on assigned accounts, and assisting other collectors to ensure the overall wellbeing of the A/R Aging.
- Contacted customers who have outstanding account balances to ensure that these balances are paid in a timely manner.
- Establish relationships with customers to help customers overcome objections that they may have about making payments on their account and help them understand their responsibilities.
- Responds to calls and emails requiring special handling or resolutions that deviate from standard collection policies.
- Processes refunds, credit card payments, and account adjustments/ write offs.
- Customer’s primary contact regarding billing issues.
- Maintain excellent customer service internally and externally.
- Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them.
- Record accurate and detailed notes, update account status and card member’s information into computer system.
- Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
Collector/Customer Service Representative
Convergent Outsourcing Inc
Atlanta, GA
06.2016 - 11.2022
- Worked regularly scheduled hours.
- Achieve daily and monthly collection goals.
- Understand and comply with all Federal and State laws (FDCPA, HIPAA, etc.);
- Understand and utilize basic collections techniques to communicate with consumers and authorize third parties to collect past due balances for our clients.
- Ability to learn and execute skills needed to secure payments.
- Maintain files, approvals and supporting documentation in accordance with credit policies and procedures.
- Assist with compliance with credit policies and procedures.
- Update contact information for all customers within the assigned portfolio.
- Develop knowledge around customers and business units.
- Proficient knowledge of various ERP Systems. Releasing of Sales Orders, printing invoices etc.
- Assist with formulation potential credit limits based on credit analysis and needs.
- Assist Finance Team in obtaining and modifying guarantees and letters of credit.
- Assist with compiling information for bi-weekly management meetings and Hyperion reports.
- Develop working relationships with business units and the various groups within the company in order to ensure accurate and relevant data is shared.
- Participate in special projects as assigned.
- Assisted with reconciliation of customer statements/billings. Identify and obtain the proper Tax Certificates and distribute them to the Tax Department.
- Assisted with identification and preparation of documentation for adjustments and write offs.
- Conduct collection calls and customer visits to collect Accounts Receivables.
- Attended regular credit meetings.
- Maintained adequate turnover receivables.
- Responsible for large volumes of active customer accounts.
Education
Bachelor of Science - Business
University of Phoenix
Dallas, TX11.2023
Human Resources Management Certificate - undefined
University of Phoenix
Dallas, TX10.2023
Associate of Arts - Business
University of Phoenix
Dallas, TX10.2022
Skills
- Administrative Support
- Report Preparation
- Written Correspondence
- General Office Skills
- Computer Savvy
- Decision Making
- Research
- Evaluations Process
- Data Analysis
- Billing/Collections
- Front-Office Operations
- Professional Presentations
PROFILE
Collector Customer Service ~ Medical collections ~ Billing ~ Technical Support ~ Data Entry Customer Service ~ Administrative Support ~ Human Resources
Timeline
Customer Specialist
JP Morgan Chase
03.2024 - Current
Collector
Medicredit-Remote
11.2022 - 03.2024
Collector/Customer Service Representative
Convergent Outsourcing Inc
06.2016 - 11.2022
Bachelor of Science - Business
University of Phoenix
Human Resources Management Certificate - undefined
University of Phoenix
Associate of Arts - Business
University of Phoenix