Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
Work History
Legal Assistant
DiGiore Legal Group
Fort Lauderdale, Florida
07.2024 - 08.2026
Prepared and organized closing documents for lender escrow and customer file review, facilitating smooth transactions.
Processed title documents, including deeds, mortgages, and liens, in line with state laws.
Reviewed documents to verify property ownership, ensuring compliance with legal standards.
Resolved title issues by tracking missing paperwork and recording corrections, enhancing accuracy of title records.
Coordinated document requests with underwriters and closing teams.
Worked with lenders, buyers, sellers, attorneys, and surveyors throughout transaction process.
Issued title insurance policies after closing completion.
Multi-Unit Manager
WellNow Urgent Care
East Greenbush, New York
03.2023 - 07.2024
Led team of 4 to 8 site managers in applying best practices and meeting regulatory standards to enhance operational efficiency.
Guided site managers in planning and managing daily operations, including hiring, training, onboarding, scheduling, and inventory management to align with company standards.
Provided direct supervision to clinic leads, providers, and clinic staff to support site goals.
Managed evaluation of district operations performance across all functions to identify areas for improvement.
Worked with regional leadership, market operations, site managers, providers, and vendors to support business goals and maintain strong workflow for productivity.
Helped achieve budgeted profit targets.
Supported district operations growth and development across assigned area.
Store Manager
Pandora
Holyoke, MA
09.2019 - 03.2023
Supported revenue growth and sales results across owned and operated stores in Albany, Poughkeepsie, NY, and Holyoke, MA by partnering closely with store managers.
Maintained team performance through recruitment, development, and training focused on talent retention.
Tracked budgets and inventory levels for stores ranging from $1.4M to $2.05M across region.
Worked with district manager to set budgets, inventory allocations, and new KPI goals for region.
Improved compliance in audits, loss prevention, and policy procedures by retraining store managers on productivity and shrink reduction best practices.
Assisted in transition of Venetian Shoppes team to owned and operated processes during historic acquisition project in Las Vegas, NV.
Assistant Store Manager
Starbucks Coffee Company
East Green Bush, Troy, Clifton Park, NY
02.2017 - 09.2019
Tracked weekly, monthly, and yearly sales and food pars to optimize staffing during busy periods.
Supported cashier, barista, food warmer, café drive-through, and back-of-house work during daily shifts.
Checked prepared orders and ensured store maintained adequate supply levels for daily operations.
Followed state, local, FDA, sanitary, safety, and health standards to stay compliant.
Assisted with onboarding new employees by providing orientation and training sessions. for new employees and provided on-the-job training for staff.
Store Manager
Teavana
Albany, NY
10.2015 - 02.2017
Executed sales strategies aligned with district and company performance goals, enhancing customer engagement and driving revenue.
Guided team toward mission-critical goals and priorities by trusting partner judgment and following established practices.
Improved daily store operations by questioning status quo and supporting higher service standards.
Maintained store organization, cleanliness, and presentation by establishing clear expectations and accountability for partner performance.
Reviewed business trends through daily and weekly performance checks and adjusted forecasts.
Developed partner skills through recognition and targeted training, fostering a culture of growth and continuous learning.
Traveling Training Store Manager
Aerosoles, Inc.
Baton Rouge, New Orleans, LA
11.2014 - 02.2015
Relocated to pursue advanced career opportunities.
Achieved key performance metrics by designing engaging training programs that reinforced corporate sales practices.
Enhanced store stability and reputation through targeted coaching and development of underperforming staff.
Facilitated staff success by monitoring progress and ensuring adherence to personnel policies and standard operating procedures.
Reached financial goals through proper scheduling, results follow-up, and variance analysis.
Protected merchandise by installing security systems and safety controls.
Traveling Training Assistant Manager
Aerosoles, Inc.
Boca Raton, St. Augustine and West Palm Beach, FL
05.2009 - 10.2014
Visited underperforming stores to retrain teams, aligning them with performance expectations.
Motivated team members to prioritize customer focus and sales through enthusiasm for customer needs and suggestive selling.
Ensured compliance with legal and store policies to maintain store stability and uphold reputation.
Kept work areas clean and safe to protect customers and staff.
Key Holder
Aerosoles, Inc.
Boca Raton and Miami, FL
03.2007 - 04.2009
Supported store integrity by completing daily opening and closing duties, along with banking tasks, accurately and on time.
Handled inbound merchandise shipments and store transfers with accuracy and care, ensuring efficient inventory management.
Maintained clean, organized sales floor by aligning display tables and window setups with company policy.
Sales Associate
Aerosoles, Inc.
Boca Raton, FL
01.2005 - 03.2007
Displayed high energy and extensive product knowledge to support daily store sales goals and promote company values.
Assisted Aerosoles customers with footwear selection and fit recommendations.
Operated point-of-sale system for sales, returns, and exchanges.
Restocked Aerosoles merchandise and organized floor displays.