Danielle Guerrs
San Antonio,TX
Summary
Dedicated and results-driven professional with a strong foundation in problem solving, multitasking, and interpersonal communication. Known for quickly mastering new concepts and adapting seamlessly to evolving environments. Demonstrates excellent active listening, verbal, and written communication skills. Committed to delivering exceptional service through a friendly, personalized approach that supports organizational goals and enhances customer satisfaction. Eager to contribute to a dynamic team and help drive meaningful outcomes through reliability, enthusiasm, and a solutions-oriented mindset.
Professional leasing expert skilled in property management, tenant relations, and contract negotiations. Known for strong leadership abilities, effective communication, and fostering collaborative team environments. Adept at maximizing occupancy rates, enhancing tenant satisfaction, and driving revenue growth. Resilient and adaptable, with keen focus on achieving optimal results in dynamic settings.
Overview
5
5
years of professional experience
Work History
Roving Better Living Consultant
Venterra Realty
05.2023 - Current
- Assist prospective residents with apartment tours and provide detailed information about communities and company policies.
- Follow up with applicants regarding income verification, application criteria, and frequently asked questions.
- Stay informed about current move-in promotions across six different communities.
- Managed lease negotiations and renewals, ensuring compliance with company policies and local regulations.
- Oversaw tenant relations, addressing concerns and fostering a positive community atmosphere.
- Demonstrate adaptability and flexibility by successfully supporting multiple properties and adjusting to each team's unique needs.
- Conducted property inspections and coordinated maintenance requests to enhance tenant satisfaction.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
Call Center Agent
Health Texas Medical Group (Primary Care Physician)
06.2020 - 07.2023
- Utilized training and provided technology to efficiently assist patients with a wide range of needs.
- Handled tasks such as prescription refills, insurance issues, and appointment scheduling with accuracy and care.
- Delivered exceptional customer service to positively influence patients’ moods and experiences.
- Reassured patients by fostering a supportive, family-like environment through empathetic communication.
- Maintained a strong commitment to patient satisfaction and problem resolution.
- Effectively answers service-related questions and provides additional or alternative solutions depending on the patient needs.
Education
High School Diploma -
Oliver Wendell Holmes High School
06-2022
Skills
- Analytical problem-solving
- Detail-oriented approach
- Leadership and mentoring
- Client relationship management
Timeline
Roving Better Living Consultant
Venterra Realty
05.2023 - Current
Call Center Agent
Health Texas Medical Group (Primary Care Physician)
06.2020 - 07.2023
High School Diploma -
Oliver Wendell Holmes High School