Danielle Hamilton
Wichita Falls
Summary
Dynamic team leader with proven expertise in customer service, cash handling, and payment processing. Recognized for adaptability and problem-solving skills, ensuring operational efficiency and high customer satisfaction. Experienced in leading cash handling operations and enhanced customer trust. Proficient in point-of-sale software to streamline transactions. Committed to maintaining a clean, organized environment while adhering to health and safety regulations, multitasking in fast-paced environments, overseeing daily duties with an emphasis on quality control and customer engagement. Demonstrated expertise in problem-solving and team leadership and customer satisfaction. Strong the swift resolution of inquiries and complaints, enhancing the overall customer experience. Ready to leverage proven skills in a leadership role to deliver measurable results and contribute to team success.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead/ Deli Prep
Pilot Travel Centers
11.2024 - 05.2026
- Supervised cashier operations ensuring compliance with company policies and procedures.
- Operated POS cash register and equipment to collect payments.
- Processed both cash and card purchases and returns.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
Consultant
Consulting 17 LLC
Riverside, CA
01.2019 - 12.2023
- Led cross-functional teams to develop strategic initiatives enhancing client operational efficiency.
- Facilitated workshops to identify process improvements and align project goals with client objectives.
- Analyzed market trends and provided actionable insights to inform client decision-making processes.
- Developed comprehensive reports detailing project outcomes, recommendations, and future strategies for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Education
No Degree - Computer Information Systems
UEI College
Pomona, CA06-2009
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Flexible schedule
- Cash register operation
- Money handling
- Payment processing
- POS systems
- Adaptability and dependability
- Hospitality and accommodation
- Cleaning and sanitizing
Timeline
Cashier Team Lead/ Deli Prep
Pilot Travel Centers
11.2024 - 05.2026
Consultant
Consulting 17 LLC
01.2019 - 12.2023
No Degree - Computer Information Systems
UEI College