Danielle Hardey
Macomb,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Traveling Medical Assistant
Market Dynamics An IQVIA Business
Durham, NC
01.2023 - Current
- Accept patient visits via Skedulo application
- Perform Alive Core ECG for various program requirements electronically
- Perform venipuncture with accuracy, drop off at participating laboratories in timely fashion
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Transcriptionist
Oakland Macomb OBGYN
Rochester, MI
09.2022 - 11.2022
- Documented with accuracy and attention to detail in EHR
- Worked within EPIC
- Assisted with 28-32 patient exams and procedures
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
Medical Assistant
Oakland Macomb Obstetrics & Gynecology
Rochester
07.2021 - 09.2022
- Verified patient histories, medication and allergies, roomed, obtained vitals and current complaints
- Documented with detailed accuracy EHR
- Worked within EPIC
- Administered parenteral injections, ordered and performed CLIA waived laboratory tests
- Assisted with up to 28-32 patient exams and procedures daily
- Sanitized, restocked, and organized exam rooms and medical equipment.
Manager of Specialty Labs Program & Operations Support
US Medical Management
Troy, MI
01.2016 - 12.2017
- Worked closely with lab manager to ensure delivery of patient sample results to managed care company for HEDIS measurements
- Documented patient lab results in Aprima
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Manager of Customer Service Call Center
US Medical Management LLC
Troy, MI
06.2014 - 01.2016
- Managed customer service department of 24/7 call center
- Trained new representatives in Aprima and Centricity
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Women & Children Services Representative
Meridian Health Plan, A WellCare
Detroit, MI
08.2010 - 05.2012
- Received inbound calls from pregnant members
- Provided benefit coverage information, scheduled follow ups, placed authorizations for birth, provided community resource information, scheduled transportation services
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
Customer Service Representative
Meridian Health Plan, A WellCare
Detroit, MI
05.2009 - 08.2010
- Received inbound phone calls, documented all calls in detail, coded calls in MCS, transferred calls, made outbound calls on auto dialer for patients to receive preventative measures
- Made outbound calls to perform HRAs, and remind of HEDIS measures due
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Associate of Applied Science -
Macomb Community College
Clinton Township, MI07.2021
Medical Assistant Certificate -
Macomb Community College
Clinton Township, MI09.2021
Certificate Behavioral Health -
Macomb Community College
Clintion Township, MI05.2020
Associates Degree - General Studies
Macomb Community College
Clinton Township, MI07.2009
Skills
- HIPAA Compliance
- Medical Office Administration
- Medical Terminology
- Data Entry
- Phlebotomy
- Sterile Technique
- Electronic Health Records
- Direct Patient Care
Timeline
Traveling Medical Assistant
Market Dynamics An IQVIA Business
01.2023 - Current
Medical Transcriptionist
Oakland Macomb OBGYN
09.2022 - 11.2022
Medical Assistant
Oakland Macomb Obstetrics & Gynecology
07.2021 - 09.2022
Manager of Specialty Labs Program & Operations Support
US Medical Management
01.2016 - 12.2017
Manager of Customer Service Call Center
US Medical Management LLC
06.2014 - 01.2016
Women & Children Services Representative
Meridian Health Plan, A WellCare
08.2010 - 05.2012
Customer Service Representative
Meridian Health Plan, A WellCare
05.2009 - 08.2010
Associate of Applied Science -
Macomb Community College
Medical Assistant Certificate -
Macomb Community College
Certificate Behavioral Health -
Macomb Community College
Associates Degree - General Studies
Macomb Community College