Danielle Hardey
Macomb,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Traveling Medical Assistant
Market Dynamics An IQVIA Business
2023.01 - Current
- Accept patient visits via Skedulo application
- Perform Alive Core ECG for various program requirements electronically
- Perform venipuncture with accuracy, drop off at participating laboratories in timely fashion
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Transcriptionist
Oakland Macomb OBGYN
2022.09 - 2022.11
- Documented with accuracy and attention to detail in EHR
- Worked within EPIC
- Assisted with 28-32 patient exams and procedures
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
Medical Assistant
Oakland Macomb Obstetrics & Gynecology
2021.07 - 2022.09
- Verified patient histories, medication and allergies, roomed, obtained vitals and current complaints
- Documented with detailed accuracy EHR
- Worked within EPIC
- Administered parenteral injections, ordered and performed CLIA waived laboratory tests
- Assisted with up to 28-32 patient exams and procedures daily
- Sanitized, restocked, and organized exam rooms and medical equipment.
Manager of Specialty Labs Program & Operations Support
US Medical Management
2016.01 - 2017.12
- Worked closely with lab manager to ensure delivery of patient sample results to managed care company for HEDIS measurements
- Documented patient lab results in Aprima
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Manager of Customer Service Call Center
US Medical Management LLC
2014.06 - 2016.01
- Managed customer service department of 24/7 call center
- Trained new representatives in Aprima and Centricity
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Women & Children Services Representative
Meridian Health Plan, A WellCare
2010.08 - 2012.05
- Received inbound calls from pregnant members
- Provided benefit coverage information, scheduled follow ups, placed authorizations for birth, provided community resource information, scheduled transportation services
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
Customer Service Representative
Meridian Health Plan, A WellCare
2009.05 - 2010.08
- Received inbound phone calls, documented all calls in detail, coded calls in MCS, transferred calls, made outbound calls on auto dialer for patients to receive preventative measures
- Made outbound calls to perform HRAs, and remind of HEDIS measures due
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Associate of Applied Science -
Macomb Community College
Clinton Township, MI07.2021
Medical Assistant Certificate -
Macomb Community College
Clinton Township, MI09.2021
Certificate Behavioral Health -
Macomb Community College
Clintion Township, MI05.2020
Associates Degree - General Studies
Macomb Community College
Clinton Township, MI07.2009
Skills
- HIPAA Compliance
- Medical Office Administration
- Medical Terminology
- Data Entry
- Phlebotomy
- Sterile Technique
- Electronic Health Records
- Direct Patient Care
Timeline
Traveling Medical Assistant
Market Dynamics An IQVIA Business
2023.01 - Current
Medical Transcriptionist
Oakland Macomb OBGYN
2022.09 - 2022.11
Medical Assistant
Oakland Macomb Obstetrics & Gynecology
2021.07 - 2022.09
Manager of Specialty Labs Program & Operations Support
US Medical Management
2016.01 - 2017.12
Manager of Customer Service Call Center
US Medical Management LLC
2014.06 - 2016.01
Women & Children Services Representative
Meridian Health Plan, A WellCare
2010.08 - 2012.05
Customer Service Representative
Meridian Health Plan, A WellCare
2009.05 - 2010.08
Associate of Applied Science -
Macomb Community College
Medical Assistant Certificate -
Macomb Community College
Certificate Behavioral Health -
Macomb Community College
Associates Degree - General Studies
Macomb Community College
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