Danielle Harma
Wasilla,AK
Summary
Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
12
12
years of professional experience
Work History
Eligibility Technician 2
State of Alaska
Wasilla, AK
03.2023 - 09.2024
- Advised applicants on how to complete necessary paperwork correctly and thoroughly.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Processed documents in accordance with applicable regulations, policies, and procedures.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Eligibility Technician 1
State of Alaska
Wasilla, AK
06.2021 - 03.2024
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Gathered financial information from clients regarding income, assets and debts.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Reviewed applications to verify client information and resolve discrepancies.
Customer Service Representative
Baby Vend
Anchorage , AK
01.2013 - 01.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Mentored junior team members and managed employee relationships.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained a high level of professionalism when dealing with difficult customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Skills
- Cross-cultural sensitivity
- Verbal communication
- Collaboration
- Regulation compliance
- Medicaid
- Interviewing techniques
Timeline
Eligibility Technician 2
State of Alaska
03.2023 - 09.2024
Eligibility Technician 1
State of Alaska
06.2021 - 03.2024
Customer Service Representative
Baby Vend
01.2013 - 01.2021
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