Danielle Harris
Los Angeles,CA
Summary
Dynamic small business owner with a proven track record in enhancing customer satisfaction and driving revenue growth. Successfully established a loyal client base through exceptional service and innovative marketing strategies. Skilled in vendor relations and team building, I effectively managed operations to optimize resources and achieve profitability.
Overview
4
4
years of professional experience
Work History
Small Business Owner
Self-employeed
Los Angeles
01.2020 - 02.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Invested in technology upgrades to streamline operations and improve customer experience.
- Designed promotional materials to increase brand awareness in local community.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Achieved significant savings by renegotiating contracts with key vendors.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Master Of Arts - Marriage And Family Therapy
Alliant International University
San Diego, CABaccalaureate - Sociology
University of California, Los Angeles
Los Angeles, CA12.2015
Skills
- Evidence-based counseling
- Crisis intervention
- Family and patient education
- Case management
- Conflict resolution
- Trauma-informed care
- Excellent communication
- Organizational skills
- Small business operations oversight
- Customer service management and engagement
- Customer retention
- Planning and execution
- Vendor relations and negotiation
- Business marketing
- Project management
- Staff hiring
- Management and team building
- Teamwork and collaboration
- Marketing strategies
- Purchasing and planning
- Sales tracking
- Inventory tracking and management
- Price structuring
- Scheduling
- Administrative management
- Performance improvements
Timeline
Small Business Owner
Self-employeed
01.2020 - 02.2024
Master Of Arts - Marriage And Family Therapy
Alliant International University
Baccalaureate - Sociology
University of California, Los Angeles