Danielle Harrison
Urbandale,IA
Summary
Experienced Care Coordinator at Broadlawns Medical Center, skilled in crisis intervention, program leadership, and client relationship building. Experience in program oversight and advanced proficiency in Microsoft Excel. Proven ability to enhance patient care through effective team collaboration, independent decision-making, and a commitment to improving outcomes in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Care Coordinator
Broadlawns Medical Center
02.2022 - Current
- Administer mental health assessments, provide crisis stabilization, and connect individuals and families to community mental health services.
- Organize and maintain copies of mental health resources, ensuring their availability for use by all Mobile Crisis clinicians.
- Independently manage 9-1-1 mental health crisis calls in Polk County during peak evening hours of 5:00 p.m. to 10:00 p.m.
Family Planning Program Coordinator
Primary Health Care, Inc.
03.2021 - 09.2021
- Facilitated the addition of the Title X Family Planning Program into Primary Health Care in Ames, successfully launching the program and ensuring its compliance with federal Title X grant objectives.
- Managed medical supply inventory for the program, ensuring timely ordering and organization.
- Collected and analyzed data, generating reports to track performance and guide improvements.
- Educated clinic providers and staff on the Title X program, and served as a resource.
- Initially employed as a Health Benefits Specialist from 3/2019 to 3/2021, with the primary responsibility of determining eligibility for low-income patients seeking financial assistance for healthcare.
Patient Advocate
Integrated Telehealth Partners
10.2017 - 10.2018
- Collaborated with a team to connect Iowa emergency departments with out-of-state psychiatrists via telehealth, facilitating real-time consultations to address the growing mental health needs in emergency settings across the state.
- Advocated for appropriate patient placement in inpatient units throughout Iowa and surrounding states, working with psychiatric inpatient units to secure the necessary care.
- Utilized multitasking and decision-making skills to manage complex situations, ensuring efficient communication and patient care coordination.
Education
Bachelor of Arts - Social Work BASW
University of Iowa
01-2019
Skills
- Microsoft Office
- Microsoft Excel
- Crisis Intervention Expertise
- Client Relationship Building
- Regulatory Oversight
- Independent Decision-Making
- Effective Team Engagement
- Program supervision
Certifications
- 24-Hour Advanced De-Escalation Training by SolutionPoint+
- Advanced Youth De-Escalation Training by SolutionPoint+
- 32-Hour Introduction to Mediation by Iowa Mediation Service
- Mandatory Reporter
Timeline
Care Coordinator
Broadlawns Medical Center
02.2022 - Current
Family Planning Program Coordinator
Primary Health Care, Inc.
03.2021 - 09.2021
Patient Advocate
Integrated Telehealth Partners
10.2017 - 10.2018
Bachelor of Arts - Social Work BASW
University of Iowa
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