ODALYS ELIZONDO
West Palm Beach,FL
Summary
Detail-oriented professional with 20 years of experience in care coordination, customer service, and administrative support. Expertise in client communication, appointment coordination, and record management. Proven ability to thrive in hybrid remote and in-office environments, contributing strong organizational and communication skills to enhance team success.
Overview
2
2
Languages
1
1
Certification
22
22
years of professional experience
Work History
Care Coordinator
211 Palm Beach and Treasure Coast
West Palm Beach, FL
11.2013 - Current
- Conduct developmental screenings for infants and young children between 2 and 16 months of age to assess developmental milestones.
- Coordinate referrals for children who may benefit from developmental services and assist families with accessing appropriate support.
- Coordinated follow-up with families on referrals, appointments, and additional needs to ensure continuity of services.
- Engaged parents and caregivers to discuss screening results and connect them with relevant community resources.
- Assisted mothers and families in navigating community resources and support options.
- Handle sensitive and confidential information while maintaining professionalism and compassion.
- Provide telephone support through the suicide prevention hotline, responding to individuals in crisis with empathy and professionalism.
- Document client interactions and maintain accurate records using computer-based systems.
- Work effectively in a hybrid environment, balancing responsibilities between the office and remote work.
Home Health Aide
All VIP Care
City, FL
05.2025 - Current
- Supported clients with daily living activities, ensuring safety, comfort, and fostering independence.
- Delivered compassionate care and assistance to clients in their homes, enhancing their overall well-being.
- Communicate effectively with clients, families, and healthcare professionals.
- Exhibited reliability and attention to detail while working independently to meet client needs.
- Maintain professionalism and confidentiality when handling personal and health-related information.
Data Entry and Scheduling Clerk
PRIDE
West Palm Beach, FL
11.2004 - 11.2013
- Scheduled appointments for traffic school classes and DUI-related educational programs, ensuring timely access for clients.
- Managed scheduling responsibilities, ensuring accuracy and organization to support efficient operations.
- Communicate with clients to provide appointment information and answer questions.
- Provided professional and courteous customer service to individuals with diverse needs, enhancing client satisfaction.
- Enter and maintain accurate client information and records.
- Use computer systems to support daily administrative and clerical operations.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05-1984
Skills
- Care Coordination
- Customer Service
- Confidentiality compliance
- Electronic record management
- Data management
- Appointment Scheduling
- Administrative Support
- Telephone support
- Microsoft Office
- Microsoft Excel
- Microsoft Teams
- Google Docs
- Case Management Systems software
- Data entry
Certification
Home Health Aide Certification — May 2026, Basic Life Support (BLS) Certification
Languages
English
Spanish
Timeline
Home Health Aide
All VIP Care
05.2025 - Current
Care Coordinator
211 Palm Beach and Treasure Coast
11.2013 - Current
Data Entry and Scheduling Clerk
PRIDE
11.2004 - 11.2013
High School Diploma -
Forest Hill Community High School