Danielle Hartman
orlando
Summary
Self-motivated and customer-focused server and bartender with 10+ years of experience in the hospitality industry. Passionate about delivering exceptional guest experiences through attentive service, product knowledge, and genuine hospitality. Seeking opportunities to continue growing professionally, expand my expertise, and contribute to a team dedicated to excellence in guest satisfaction.
Overview
6
6
years of professional experience
Work History
Cocktail Server
Orange City Racing & Card Club
04.2025 - Current
- Provided prompt and friendly service to guests, ensuring a positive gaming and dining experience.
- Maintained cleanliness and organization of service area, adhering to health and safety standards.
- Develop strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Effectively managed multiple drink orders during peak hours, enhancing operational efficiency.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
Server
Millers Ale House Bar and Grill
06.2021 - 05.2026
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
- Trained new servers on menu knowledge and service standards to maintain quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Manager on Duty
Clicks Billiards Inc.
11.2021 - 12.2024
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Managed inventory control, ensuring optimal stock levels for smooth operations.
Front Desk Receptionist
Advent Health Pediatric Oncology
04.2020 - 05.2022
- Managed patient check-in and appointment scheduling for efficient office operations.
- Streamlined communication between medical staff and families to enhance patient experience.
- Coordinated insurance verification processes to ensure timely service delivery.
- Trained new front desk staff on office protocols and software systems for optimal performance.
- Handled multi-line phone system, effectively addressing inquiries and directing calls appropriately.
Education
Associate of Arts - Allied Health
Nassau Community College
Garden City, NYNo Degree - Radiology Technician
Keiser University
Orlando, FLSkills
- Cash handling
- Safe food handling
- Stress tolerance
- Handling large groups
- Alcohol awareness
- Exceptional customer service
Timeline
Cocktail Server
Orange City Racing & Card Club
04.2025 - Current
Manager on Duty
Clicks Billiards Inc.
11.2021 - 12.2024
Server
Millers Ale House Bar and Grill
06.2021 - 05.2026
Front Desk Receptionist
Advent Health Pediatric Oncology
04.2020 - 05.2022
Associate of Arts - Allied Health
Nassau Community College
No Degree - Radiology Technician
Keiser University