Danielle Hawley
Jackson,MI
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hickory Farms
09.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed orders and organized product deliveries to meet customer timetables.
Cashier
Kroger
02.2012 - 02.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Completed inventory counts and ordered merchandise.
Customer Service
Meijer
11.2010 - 02.2012
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
No Degree - Dental Hygiene
Jackson College
Jackson, MIHigh School Diploma -
Michigan Center High School
Michigan Center, MI06.2011
Skills
- Dispute Mediation
- Cash Handling Accuracy
- Stocking and Replenishing
- Verbal Communication
- Product and Service Sales
- Sales Expertise
- Sales Training
- Money Handling
- Customer Service
Accomplishments
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Associate
Hickory Farms
09.2014 - 01.2015
Cashier
Kroger
02.2012 - 02.2013
Customer Service
Meijer
11.2010 - 02.2012
No Degree - Dental Hygiene
Jackson College
High School Diploma -
Michigan Center High School
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