Danielle Hay
Brooklyn,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Banter
11.2011 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant supervisor
Havens hands Community services
12.2019 - 11.2023
- Assist Day Hab Supervisor with staff meetings and trainings
- Driving to Volunteer sites, picking up and dropping off individuals.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Barista
Starbucks
04.2017 - 03.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier Team Lead
Staples
07.2015 - 10.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Bachelor of Science - Business Law & Real Estate
Brooklyn College
12.2022
Associate of Science - Business Administration
LaGuardia Community College
06.2017
Skills
- Team motivation
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Retail Operations
- Operations Management
- Recruiting and interviewing
- Records Management
Volunteer Experience
- Urban Arts Parnership, New York, NY, Big Sister, 07/2013, 07/2014, Mentored 9th and 10th grade girls in New Design High School’s sisterhood program, Attended weekly meetings to discuss teen issues, academics and life after high school, Supported the fundraising activities
- Big Brother, Big sister of new york city, New York, NY, little Sister/volunteer, 09/2011, 06/2012, Nominated by New Design High School for Big Brother, Big Sister workplace mentoring program, Matched with a corporate mentor from a local ad agency, Paid weekly visits to offices to discuss job readiness, resume writing, college and life after High School
Timeline
Assistant supervisor
Havens hands Community services
12.2019 - 11.2023
Barista
Starbucks
04.2017 - 03.2022
Cashier Team Lead
Staples
07.2015 - 10.2016
Assistant Manager
Banter
11.2011 - Current
Bachelor of Science - Business Law & Real Estate
Brooklyn College
Associate of Science - Business Administration
LaGuardia Community College