Danielle Hickey
Vandergrift,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
08.2020 - Current
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Licensed Cosmetologist
Verve 360 Wellness
08.2019 - 03.2020
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Recorded notes for future reference about customer preferences and services delivered.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Monitored current trends to understand fashions and better serve customer needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Trained new staff on the ranges of products and services offered.
Licensed Nail Technician
The Wild Hair Salon
03.2017 - 08.2019
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Responded to customer requests and concerns about gel application and nail art designs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Completed consultations with spa guests to determine nail care needs.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Offered personalized services according to needs and preferences.
Education
Associate of Science - Business
Westmoreland High School
Westmoreland, NY05.2020
Cosmetologist License -
Northern Westmoreland Career And Technology Center
New Kensington, PA06.2017
High School Diploma -
Burrell High School
Burrell, PA06.2017
Skills
- Administrative Support
- HIPAA Regulations
- Critical Thinking
- Active Listening
- Telephone Etiquette
- Patient Care
- Customer Experience
- Recordkeeping Requirements
- Claims Analysis
- High-Volume Environments
- Customer Inquiries
- Information Updates
- Data Entry
- Financial Accounting
- Account Maintenance
- Inventory Management
- Advising and Coaching
- Service Quality
- Microsoft Office
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
08.2020 - Current
Licensed Cosmetologist
Verve 360 Wellness
08.2019 - 03.2020
Licensed Nail Technician
The Wild Hair Salon
03.2017 - 08.2019
Associate of Science - Business
Westmoreland High School
Cosmetologist License -
Northern Westmoreland Career And Technology Center
High School Diploma -
Burrell High School