Danielle Holbrook
Alexandria,VA
Summary
Dynamic and adaptable professional with a proven track record in fast-paced hospitality and security environments, including a notable tenure at Plan It to the T. Excelled in enhancing guest relations and streamlining banquet operations, leveraging strong teamwork and time management skills. Achieved significant improvements in customer service satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Catering / Banquet Server
Plan It to the T
03.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Banquet Server
Old Blue Bbq
09.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Catering Server
Qwick Professionals
04.2022 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Security Officer
USNIA
01.2021 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Allied Universal Security Services
12.2019 - 12.2020
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Server
Buffalo Wild Wings
07.2018 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Sheetz
09.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Cowne Weybright
01.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Kitchen Manager -
Serve Safe
OnlineCDL CLASS A -
LIDO CDL School
Alexandria, VA08.2022
Highschool Diploma -
Brentsville District High School
Nokesville, VA05.2018
Skills
- Strong teamwork
- Time Management
- Customer Service
- Adaptive Problem Solving
- Guest Relations
- Conversational Spanish
Certification
CPR CERTIFICATION
DCJS PRIVATE SECURITY LICENSE
CDL CLASS A LICENSE
PPE TRAINING
Timeline
Catering / Banquet Server
Plan It to the T
03.2024 - Current
Banquet Server
Old Blue Bbq
09.2023 - Current
Catering Server
Qwick Professionals
04.2022 - Current
Security Officer
USNIA
01.2021 - 07.2021
Security Officer
Allied Universal Security Services
12.2019 - 12.2020
Server
Buffalo Wild Wings
07.2018 - 12.2018
Cashier
Sheetz
09.2017 - 04.2018
Receptionist
Cowne Weybright
01.2017 - 08.2017
Kitchen Manager -
Serve Safe
CDL CLASS A -
LIDO CDL School
Highschool Diploma -
Brentsville District High School
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