Eduardo Madrid
Lake Worth,FL
Summary
Dedicated catering professional with expertise in event setup, customer service, and food presentation. Skilled in time management and food safety, committed to delivering exceptional guest experiences.
Overview
22
22
years of professional experience
Work History
Catering /Banquet Server
Aramark
Juno Beach, Florida
11.2023 - Current
- Set up banquet tables and chairs according to event specifications.
- Served food and beverages to guests during events and functions.
- Assisted with the breakdown and cleanup of banquet areas post-event.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness of dining areas and service stations throughout events.
- Greeted guests upon arrival and provided assistance throughout the event.
- Presented meal options to help patrons select food and beverages.
Restaurant Supervisor
Marriott
Palm Beach Gardens, Florida
04.2021 - 11.2021
- Trained and mentored staff on customer service protocols and food safety practices.
- Supervised daily restaurant operations ensuring adherence to Marriott's quality standards.
- Addressed guest concerns promptly, maintaining high levels of satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food preparation and service delivery.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Banquet and Restaurant Server
Hilton
Boca Raton, Florida
09.2018 - 04.2021
- Provided exceptional service to guests during banquets and restaurant events.
- Set up dining areas according to event specifications and standards.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining spaces throughout service hours.
- Assisted in setting up banquet rooms for special events according to instructions from management.
Stewarding Supervisor
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood, Florida
08.2010 - 10.2015
- Supervised cleaning and sanitation of kitchen and dining areas.
- Collaborated with culinary teams to support food service operations effectively.
- Provided training for new stewarding employees on proper sanitation procedures, use of chemicals and safe operation of machinery.
- Organized special events such as banquets or buffets by coordinating staff needs with vendors and other departments.
Shipping and Receiving Clerk
Four Seasons Hotel
Miami, Florida
09.2003 - 08.2010
- Managed incoming and outgoing shipments for luxury hotel operations.
- Inspected received goods for quality and compliance with hotel standards.
- Identified order discrepancies and damaged items and notified supervisor.
- Organized deliveries by sorting and stocking receivables
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Education
Alcohol Certificatiom - Florida Restaurant & Lodging Association
National Restaurant Association
Palm Beach Gardens, FL05-2024
Manager Certificate - Hospitality
Florida Restaurant & Lodging Association
Palm Beach Gardens, FL08-2023
Pool Attendant Certification - Hospitality
Pool Attendant Certification
Hotel Four Season Miami03-2005
High School Diploma -
Perla De Sula
Honduras11-1998
Skills
- Event setup
- Food presentation
- Customer service
- Time management
- Sanitation practices
- Strong teamwork
- Staff training
- Food safety
- Food handling and sanitation
- Post-event breakdown
- Banquet equipment operation
- Station setup and restocking
- Food handlers license and alcohol servers certification
- Proper food handling
- Food station setup
- Food transportation
Languages
Spanish
Professional
Accomplishments
employee of the quarter
References
References available upon request.
Timeline
Catering /Banquet Server
Aramark
11.2023 - Current
Restaurant Supervisor
Marriott
04.2021 - 11.2021
Banquet and Restaurant Server
Hilton
09.2018 - 04.2021
Stewarding Supervisor
Seminole Hard Rock Hotel & Casino - Hollywood, FL
08.2010 - 10.2015
Shipping and Receiving Clerk
Four Seasons Hotel
09.2003 - 08.2010
Alcohol Certificatiom - Florida Restaurant & Lodging Association
National Restaurant Association
Manager Certificate - Hospitality
Florida Restaurant & Lodging Association
Pool Attendant Certification - Hospitality
Pool Attendant Certification
High School Diploma -
Perla De Sula