Danielle Holley
Poplar Grove,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Personal Assistant
Department of Human Services
Rockford, IL
11.2022 - Current
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Managed household inventory and maintenance schedules.
- Accompanied clients to appointments and arranged transportation.
- Documented key information from each service visit into detailed reports.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
Hospital Switchboard Operator
Swedish American Hospital
Rockford, IL
08.2018 - 10.2022
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Monitored and recorded daily phone activity in log book.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Routed emergency calls to the appropriate department or personnel.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
- Verified caller identification before transferring calls or releasing confidential information.
- Responded efficiently to email inquiries regarding company policies and services provided.
- Performed general administrative duties such as filing documents, photocopying materials.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Phlebotomist
Swedish American Hospital
Rockford, IL
08.2018 - 10.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
Education
Medical Assistant - Medical Assistant
Computer Systems Institute
Chicago, IL05.2013
High School Diploma -
Bogan High School
Chicago, IL06.2001
Skills
- Client Relations
- Expense Management
- Event Planning
- Calendar Management
- Microsoft Office Proficiency
- Multitasking and Organization
- Multi-Line Phone Proficiency
- Self-Starter
- Problem Resolving
- Filing and Data Archiving
- Customer Service
Timeline
Personal Assistant
Department of Human Services
11.2022 - Current
Hospital Switchboard Operator
Swedish American Hospital
08.2018 - 10.2022
Phlebotomist
Swedish American Hospital
08.2018 - 10.2022
Medical Assistant - Medical Assistant
Computer Systems Institute
High School Diploma -
Bogan High School