Danielle Hoover
Bath,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. I feel my experience will translate well to the role of a Police Officer.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Comerica Bank
11.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Operations Manager
New Beginnings Childcare
01.2014 - 12.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Payroll, ensured compliance with LARA. Left because owner closed the business,
Route Sales Representative/Driver
Schwan's Food Service
06.2012 - 10.2013
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by effectively developing new customers and effectively servicing existing customers.
Education
No Degree - General Studies
Lansing Community College
Lansing, MI06-2008
General Studies - General Studies
St. Johns High School
Saint Johns, MI06-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry and report writing
- Conflict resolution
- Effective time management skills
Timeline
Customer Service Representative
Comerica Bank
11.2020 - 11.2021
Operations Manager
New Beginnings Childcare
01.2014 - 12.2017
Route Sales Representative/Driver
Schwan's Food Service
06.2012 - 10.2013
No Degree - General Studies
Lansing Community College
General Studies - General Studies
St. Johns High School
Similar Profiles
Glenna CarrawayGlenna Carraway
Sr Treasury Management Consultant at Comerica BankSr Treasury Management Consultant at Comerica Bank
Gabriel WangGabriel Wang
VP, Banking Center Manager at Comerica BankVP, Banking Center Manager at Comerica Bank
Ahmed MallahAhmed Mallah
Credit Support Specialist at Comerica BankCredit Support Specialist at Comerica Bank
Tabatha HarcourtTabatha Harcourt
General Manager at Dunham's SportsGeneral Manager at Dunham's Sports
Anthony GonzalesAnthony Gonzales
Journeyman Electrician at H&R ElectricJourneyman Electrician at H&R Electric