Danielle Hyman
Meriden
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and team collaboration. Proven track record of enhancing customer satisfaction through effective problem-solving and training initiatives. Recognized for maintaining high standards of cleanliness and operational efficiency, contributing to a positive shopping environment.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
19
19
years of professional experience
Work History
Waitress
Juicy Crab
Middletown, CT
10.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed orders efficiently using POS systems to enhance transaction accuracy.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu items and service protocols.
- Maintained cleanliness and organization of dining area to adhere to health standards.
- Upsold menu items, contributing to increased sales through product knowledge and recommendations.
Head Cashier
Stop and Shop Supermarket
Berlin, CT
08.2017 - 10.2023
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on register operations and customer service best practices.
- Implemented efficient checkout procedures, reducing wait times for customers during peak hours.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Coordinated daily cash drawer audits to maintain financial integrity and accountability within the team.
- Collaborated with management on promotional strategies to boost sales through effective merchandising at checkout.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Head Cashier Supervisor
Walmart
Cromwell, CT
06.2007 - 07.2017
- Trained and mentored new cashiers on register systems and customer service best practices.
- Managed cash flow and balanced registers, maintaining accurate financial records daily.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Coordinated team schedules, ensuring adequate coverage during busy periods to optimize service level.
- Conducted performance evaluations for cashiers, providing constructive feedback for professional growth.
- Collaborated with management on promotional strategies to increase sales at checkout areas.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Collaborated with store management to implement promotional strategies that boosted sales.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
Education
High School Diploma -
Middletown High School
Middletown, CTSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
Timeline
Waitress
Juicy Crab
10.2023 - Current
Head Cashier
Stop and Shop Supermarket
08.2017 - 10.2023
Head Cashier Supervisor
Walmart
06.2007 - 07.2017
High School Diploma -
Middletown High School