Knowledgeable and dedicated customer service professional with extensive experience in the medical/sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Danielle Ivery
Bristol,PA
Summary
Overview
12
years of professional experience
Work History
Agiliti
Hospital Service Technician
06.2022 - Current
Job overview
- Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
- Confidently communicates with clinical staff on topics of equipment features, functionality, etc.
- Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.
KDAP Services and Solutions
Data Entry Clerk
11.2021 - 06.2022
Job overview
- Compiled and entered data into various databases to ensure accuracy and completeness
- Organized, sorted, and checked input data against original documents.
- Resolved discrepancies in data entry activities for accurate and complete jobs with an average of 85 files a day.
Atlantic Diagnostic Laboratories
Specimen Accessioner
12.2020 - 12.2021
Job overview
- Follows chain of custody protocol
- Enter entire requisition into NetLims software (paying special attention to handwritten directions)
- Scan requisitions in AutoClip for documentation control
- Entering insurance data into the lab software
- The ability to check insurance eligibility
LabCorp
Specimen Accessioner
03.2020 - 11.2020
Job overview
- Open specimens and pour off into secondary containers to prepare for analysis and testing
- Verify patient demographic information matches test requisition form submitted
- Data entry of patient information into computer system for tracking purposes
- Meet key production metrics and quality measures to ensure timely and accurate results
The Bridges at Warwick
Resident Assistant
07.2017 - 05.2020
Job overview
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Assisted residents in preparing for activity and social programs.
MRCP
Medical Records Clerk/Receptionist
06.2016 - 04.2020
Job overview
- File, copy, scanning, and fax documents.
- Scheduled and confirmed appointments and transportation.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Communicated effectively with staff, patients, and insurance companies.
Sykes
Call Center Representative Specialist
06.2015 - 08.2019
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Inbound and outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
Victoria's Secrets
Sales and Support Generalist
04.2011 - 07.2017
Job overview
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
West Chester University of PennsylvaniaWest Chester, PA
Bachelor's from Health Sciences and Psychology
05.2018
University Overview
Bucks County Community CollegeNewtown, PA
A.S from Pre-Allied Health
05.2015
University Overview
Bristol High SchoolBristol, PA
Diploma
06.2010
University Overview
Skills
- Office/Remote Operations
- Filing, Scanning, Copying
- Customer Support
- Microsoft Office
- Efficient Data Entry
- Document and Records Management
- High-Volume Environments
- Call Center Operations
- Online Chat
- Call Triaging
- Computer Proficiency
- Customer Consulting
Timeline
Hospital Service Technician
Agiliti
06.2022 - Current
Data Entry Clerk
KDAP Services and Solutions
11.2021 - 06.2022
Specimen Accessioner
Atlantic Diagnostic Laboratories
12.2020 - 12.2021
Specimen Accessioner
LabCorp
03.2020 - 11.2020
Resident Assistant
The Bridges at Warwick
07.2017 - 05.2020
Medical Records Clerk/Receptionist
MRCP
06.2016 - 04.2020
Call Center Representative Specialist
Sykes
06.2015 - 08.2019
Sales and Support Generalist
Victoria's Secrets
04.2011 - 07.2017
West Chester University of Pennsylvania
Bachelor's from Health Sciences and Psychology
Bucks County Community College
A.S from Pre-Allied Health
Bristol High School
Diploma
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