DANIELLE JACOBER
Mesa,AZ
Summary
General Manager with 15+ years of experience leading high-volume restaurant operations. Drive guest satisfaction through consistent service standards and daily execution. Develop teams through coaching, training, and performance management to improve profitability.
Overview
20
20
years of professional experience
Work History
Shift Lead/Server/Trainer
Buck and Rider
Gilbert, AZ
10.2023 - Current
- Delivering hospitality with strong menu knowledge and consistent team service.
- Supporting daily shift operations while keeping guests satisfied and team members on track with business goals.
- Training new staff to uphold high standards and support business growth.
Server/Bartender
Firebirds Wood Fired Grill
Gilbert, AZ
02.2022 - 05.2023
- Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
- Measured and mixed house ingredients to efficiently prepare custom and menu drink orders, meeting customer preferences.
- Maintained composure during busy periods, ensuring exceptional customer service and satisfaction.
General Manager
Red Lobster
Mesa, AZ
06.2006 - 01.2022
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies to improve productivity and maintain company labor goals, by aligning operations with business objectives.
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of guest satisfaction.
- Created sales plans and strategies to achieve team goals and drive revenue growth.
- Hired, supervised, and trained staff in customer service, food handling, and safety protocols; enhanced service quality.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Facilitated workshops on topics such as leadership, communication, team-building, and conflict resolution.
Education
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-2006
Skills
- Labor management
- Cost management
- Food safety compliance
- Team leadership
- Guest relations
- Customer engagement
Timeline
Shift Lead/Server/Trainer
Buck and Rider
10.2023 - Current
Server/Bartender
Firebirds Wood Fired Grill
02.2022 - 05.2023
General Manager
Red Lobster
06.2006 - 01.2022
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University