DANIELLE JACOBER
Buck and Rider
Mesa,AZ
21
years of professional experience
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Work History
Shift Lead/Server/Trainer
3 Years 9 Months- Delivers hospitality with strong menu knowledge and consistent team service.
- Supports daily shift operations while keeping guests satisfied and team members on track with business goals.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Train new staff to uphold high standards and support business growth.
- Coordinate floor, bar, and kitchen communication to maintain efficient guest flow.
Server/Bartender
1 Year- Greeted customers, answered questions, and recommended specials, resulting in improved customer satisfaction and increased sales.
- Maintained composure during busy periods, delivering consistent customer service and ensuring high levels of satisfaction.
- Mixed cocktails, poured beverages, and maintained responsible alcohol service compliance throughout busy shifts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
General Manager
16 Years- Developed strategies to improve productivity and maintain company labor goals, by aligning operations with business objectives.
- Developed strategies to align operations with business objectives, enhancing productivity and meeting labor goals.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Created sales plans and strategies to achieve team goals, contributing to revenue growth.
- Hired, supervised, and trained staff in customer service, food handling, and safety protocols, enhanced service quality.
- Analyzed financial statements to identify cost-saving opportunities and areas for operational improvement.
- Facilitated workshops on topics such as leadership, communication, team-building, and conflict resolution.
- Managed P&L performance, controlling labor, food, and operational costs to support profitability.
Education
Bachelor of Science - Hotel And Restaurant Management
Skills
Labor management
Team leadership
Cost management
Customer service
Coaching and mentoring
Staff training and development
Creativity and innovation
Inventory management
Timeline
Shift Lead/Server/Trainer
Buck and Rider
01.2023 - CurrentRead More
Server/Bartender
Firebirds Wood Fired Grill
01.2022 - 01.2023Read More
General Manager
Red Lobster
01.2006 - 01.2022Read More
Northern Arizona University
Bachelor of Science from Hotel And Restaurant Management
Read More