Danielle Jean-Louis
Brooklyn,NY
Summary
Offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and customer service skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pediatric Coordinator
Americare CSS
Brooklyn, NY
11.2025 - Current
- Coordinated and managed pediatric home care cases from admission through ongoing service delivery.
- Scheduled and assigned qualified nurses based on patient needs and staff availability.
- Served as the primary point of contact for patients’ families, caregivers, physicians, hospitals, and referral sources.
- Maintained staffing coverage to ensure continuity of care and promptly resolved scheduling concerns.
- Conducted intake assessments and collected required documentation for new pediatric admissions.
- Ensured compliance with agency policies, state regulations, and payer requirements.
- Addressed and resolved client, family, and staff concerns in a professional and timely manner.
- Collaborated with clinical teams to coordinate appropriate services and support for pediatric patients.
- Maintained accurate patient records and documentation within agency systems.
- Assisted with quality assurance initiatives, and compliance reviews.
- Managed emergency staffing situations and arranged coverage to ensure uninterrupted patient care.
- Communicated regularly with field staff to monitor case status, address concerns, and support service delivery.
- Developed and maintained positive relationships with families, healthcare providers, and community partners to promote quality patient outcomes.
CDPAP Coordinator
Marks Home Care
Brooklyn, NY
01.2024 - 11.2025
- Provided ongoing support to caregivers by addressing concerns and resolving issues promptly.
- Demonstrated commitment to patient-centered care by actively seeking feedback from clients regarding program experience.
- Maintained accurate records and documentation, ensuring timely processing of reimbursements.
- Enhanced patient care by efficiently coordinating and managing CDPAP services.
- Assured compliance with state regulations through diligent monitoring of program activities.
- Managed a diverse caseload of patients with varying needs, ensuring personalized attention and care coordination for each individual.
- Completed regular check-ins and progress report for each client.
- Scheduled daily and weekly care hours for client caseload.
Patient Representative
Ivy Rehab Physical Therapy
Brooklyn, NY
01.2023 - 01.2024
- Coordinated and managed scheduled appointments, ensuring prompt responses to general inquiries through both phone and email
- Managed medical insurance information, confirmed patient eligibility, and resolved insurance-related queries
- Obtained payments from patients and scanned identification and insurance cards
- Maintained a clean and welcoming front office environment, creating a positive first impression for guests upon arrival
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Home Health Care Coordinator
Anchor Healthcare Services
Brooklyn, NY
08.2021 - 01.2023
- Handled client case management and education
- Handled high volume calls coming from Creole/French speaking aides and clients
- Translated written material from Haitian Creole to English
- Created shift schedules for trained HHA to provide care for elderly/disabled clients
- Developed client goals and monitored progress of case staffing.
Senior Counselor
Kids Orbit
Brooklyn, NY
11.2017 - 06.2021
- Provided support and positive role modeling for children and adolescents in a stimulating after school setting
- Was responsible for the general safety, development, growth, and skill achievement of participants
- Created various activities that adapt to the ability of participants such as Arts & Crafts, Dance, Enrichment games
- Structured, supervised, and managed group dynamics.
Education
Fashion Design and Construction -
High School of Fashion Industries
New York, NYRegistered Nursing -
AMG College of Nursing
Brooklyn, NYSkills
- Efficient Data Management
- Proficient in HHA Exchange
- Experienced with Raintree Electronic Medical Records
- Customer Service
- Time management proficiency
- Proficient in Microsoft Office 360 (Outlook, Excel, Word)
- Organizational Skills
- Scheduling appointments
- Medical Terminology
- Cross-cultural sensitivity
- Phone and Email Etiquette
- Multitasking Abilities
- Registration and Scheduling
Certification
Apparel and Textile Production and Merchandising NOCTI certification
Timeline
Pediatric Coordinator
Americare CSS
11.2025 - Current
CDPAP Coordinator
Marks Home Care
01.2024 - 11.2025
Patient Representative
Ivy Rehab Physical Therapy
01.2023 - 01.2024
Home Health Care Coordinator
Anchor Healthcare Services
08.2021 - 01.2023
Senior Counselor
Kids Orbit
11.2017 - 06.2021
Registered Nursing -
AMG College of Nursing
Fashion Design and Construction -
High School of Fashion Industries