Danielle Jefferson
Dallas,USA
Summary
Customer-focused professional with 5+ years of experience in insurance operations, client relations, and administrative coordination. Proven ability to resolve complex issues, support team success, manage competing priorities, and maintain organized, efficient workflows. Recognized for strong communication, problem-solving, and leadership potential. Seeking to transition into a management role where I can lead teams, improve performance, and support operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
Dallas, TX
02.2023 - 09.2025
- Managed a high volume of complex claims while ensuring compliance with policy and regulatory standards.
- Collaborated with cross-functional teams to resolve escalated issues and improve customer outcomes.
- Produced detailed reports on claim trends, risks, and outcomes to support leadership decision-making.
- Served as a key point of contact for difficult cases, using sound judgment to reach fair resolutions.
- Improved customer satisfaction through clear communication, empathy, and timely follow-through.
- Prioritized and organized workload effectively to meet strict deadlines in a fast-paced environment.
Independent Insurance Adjuster
TheBest Claims Solutions
Dallas, Texas
01.2022 - 12.2022
- Negotiated claim settlements and resolved disputes between policyholders and claimants.
- Made liability determinations and handled complex case decisions independently.
- Managed full claim lifecycle including verification, coverage analysis, and reserve management.
- Identified subrogation opportunities and cost-control strategies to reduce company exposure.
- Maintained accurate documentation and system updates using Enterprise Claims System (ECS).
Substitute Teacher
Kokua Education
Houston, TX
08.2021 - 12.2021
- Manage classroom effectively to encourage student participation.
- Adapt teaching methods to fit the needs of each individual student.
- Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria.
Program Leader
University of Missouri-Kansas City
Kansas City, MO
01.2021 - 07.2021
- Led group programming and coordinated activities between students, educators, and healthcare professionals.
- Mentored students and supported personal and academic development.
- Facilitated group discussions and promoted positive team dynamics.
- Communicated program updates and progress to leadership.
Senior Resident Advisor
Academy of the Sacred Heart
Grand Coteau, LA
07.2018 - 07.2020
- Supervised students and maintained structure, safety, and accountability.
- Mentored individuals and supported personal development planning.
- Enforced policies and resolved conflicts to maintain a positive environment.
- Assisted in developing individualized support programs.
Dental Assistant
Todd S. Brasuell DDS Pediatric Dentistry
Covington, LA
05.2015 - 02.2020
- Educated patients on postoperative and general oral health care.
- Maintained a sterile, positive, and charismatic environment optimizing patient comfort and safety.
- Worked chairside with dentist and dental hygienist with routine cleaning and specialized procedures.
Education
Bachelor of Science -
University of Louisiana At Lafayette
Lafayette, LASkills
- Team support & mentoring
- Conflict resolution
- Process improvement
- Performance management support
- Cross-department collaboration
- Decision-making under pressure
- Training & coaching
- Operational organization
Certification
All Lines Adjuster | Texas Department of Insurance
Timeline
Claims Specialist
State Farm
02.2023 - 09.2025
Independent Insurance Adjuster
TheBest Claims Solutions
01.2022 - 12.2022
Substitute Teacher
Kokua Education
08.2021 - 12.2021
Program Leader
University of Missouri-Kansas City
01.2021 - 07.2021
Senior Resident Advisor
Academy of the Sacred Heart
07.2018 - 07.2020
Dental Assistant
Todd S. Brasuell DDS Pediatric Dentistry
05.2015 - 02.2020
Bachelor of Science -
University of Louisiana At Lafayette