Diana Aguilera
Pomona,CA
Summary
Customer-focused operations professional with 7+ years of experience in high-volume service environments. Proven ability to handle customer inquiries, resolve account issues, and maintain accuracy across multiple systems. Strong multitasker with experience supporting team members, managing workflows, and ensuring compliance with policies and procedures.
Overview
15
15
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
01.2020 - 01.2025
- Performed operational support responsibilities including workflow coordination, staff support, and daily operations oversight in a high-volume environment
- Handled high-volume customer inquiries and service requests in a fast-paced environment
- Maintained accuracy across customer accounts, transactions, and records
- Navigated multiple systems to research, update, and resolve customer issues efficiently
- Resolved complex customer concerns while meeting service standards and deadlines
- Assisted with onboarding and training of new employees, ensuring understanding of systems and procedures
- Monitored workflows and supported process improvements to enhance team productivity
- Maintained accurate operational data across systems for reporting and tracking
- Assisted in scheduling, workload balancing, and coverage planning
- Provided support and guidance to team members to maintain service standards
Personal Banker
Wells Fargo
01.2016 - 01.2019
- Handled customer inquiries, transactions, and account servicing in a high-volume environment
- Maintained accuracy across customer accounts and ensured compliance with policies and procedures
- Assisted customers with account access, payments, and online services
- Navigated multiple systems to update records and resolve account discrepancies
- Resolved customer issues while maintaining strong service standards
- Supported onboarding and training of new team members
General Manager
Little Caesars
01.2012 - 01.2016
- Supported daily store operations including staffing, scheduling, and team performance
- Assisted in training and mentoring employees in a fast-paced environment
- Ensured compliance with company policies and operational standards
- Resolved customer concerns and maintained service quality
- Oversaw workflow coordination and supported operational efficiency
Crew Member / Shift Lead
Little Caesars
01.2010 - 01.2012
- Supported daily operations and customer service
- Assisted in training new employees and maintaining operational standards
- Helped coordinate workflow and team support during shifts
Education
High School Diploma -
Montebello High School
Skills
- Customer Service & Issue Resolution
- High-Volume Workload Management
- Account Accuracy & Data Integrity
- System Navigation & Record Management
- Process & Workflow Support
- Compliance & Policy Adherence
- Cross-Functional Collaboration
- Team Support & Mentoring
- Microsoft Office & Workday
- Bilingual (Spanish)
LANGUAGES
Spanish (Fluent)
Timeline
Branch Operations Manager
Wells Fargo
01.2020 - 01.2025
Personal Banker
Wells Fargo
01.2016 - 01.2019
General Manager
Little Caesars
01.2012 - 01.2016
Crew Member / Shift Lead
Little Caesars
01.2010 - 01.2012
High School Diploma -
Montebello High School