Judy Gonzales
Prescott,AZ
Summary
Focused on applying leadership skills to make lasting improvements to efficiency, procedures, and employee retention. Desiring to leverage many years' experience in the field to take on a challenging long-term position with a growing operation.
Results-oriented Branch Operations Manager with a solid career history in banking environments. Familiar with all relevant governing acts and statutes, as well as strategies and best practices to improve operations and enable business growth. Decisive leader, strategic planner, and complex problem-solver.
Overview
22
22
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
Prescott Valley, Arizona
2011.11 - Current
- Oversaw daily branch operations and ensured compliance with policies.
- Managed staff scheduling and performance evaluations to enhance productivity.
- Facilitated training programs to improve employee skills and service quality.
- Coordinated with cross-functional teams to resolve customer issues promptly.
- Enforced security measures to protect assets and maintain safety protocols.
- Communicated branch goals and objectives to align team efforts effectively.
- Resolved customer complaints in a timely manner.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
Relationship Banker
National Bank of Arizona
Prescott Valley, Az
2003.11 - 2011.11
- Developed strong customer relationships through personalized banking solutions.
- Assisted clients with account inquiries and transaction processing.
- Educated customers on financial products and services available.
- Collaborated with team members to enhance customer experience strategies.
- Managed daily transactions while ensuring compliance with bank policies.
- Identified opportunities for cross-selling additional banking services effectively.
Education
GED -
Yavapai College
Prescott, AZ1989-02
Skills
- Operational management
- Compliance oversight
- Performance evaluation
- Staff training
- Customer relationship management
- Issue resolution
- Effective communication
- Problem solving
- Team leadership
- Conflict resolution
Timeline
Branch Operations Manager
Wells Fargo
2011.11 - Current
Relationship Banker
National Bank of Arizona
2003.11 - 2011.11
GED -
Yavapai College