Danielle Johnson
Atlanta,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth
Overview
7
7
years of professional experience
Work History
Call Center Representative
The Home Depot
11.2019 - 04.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Center Representative
Hird LLC
05.2016 - 07.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Fayette County High School
Fayetteville, GA05.2015
Skills
- Microsoft Office
- Issue and Complaint Resolution
- Customer Service
- 40 wpm Typing Speed
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- Verbal and Written Communication
- Responding to Difficult Customers
Timeline
Call Center Representative
The Home Depot
11.2019 - 04.2023
Call Center Representative
Hird LLC
05.2016 - 07.2019
High School Diploma -
Fayette County High School