Danielle Johnson
Birmingham,AL
Summary
Organized and independent worker with strong time-management skills. Assisted in managing multiple tasks effectively under pressure. Supported customer service initiatives by developing relationships and providing individualized service. Contributed to project leadership and quickly learned new concepts. Ambitious student with solid research and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Lifeline Specialist
Regions Bank
Birmingham, AL
2023 - Current
- Achieved enhanced operational efficiency through successful implementation of process improvements. Delivered strategic initiatives by leading cross-functional teams to align with organizational goals. Identified key trends through data analysis that informed critical decision-making and strategy adjustments. Streamlined project workflows, resulting in timely execution of deliverables and adherence to quality standards. Maintained compliance with company policies and procedures, ensuring quality work. Increased customer satisfaction rates through effective problem-solving and resolution of complaints.
Sales Agent
AT&T
Birmingham, AL
2022 - 2023
- Developed and maintained strong customer relationships to enhance client retention and satisfaction.
- Conducted market analysis to identify trends and adjust sales strategies accordingly.
- Collaborated with cross-functional teams to improve service delivery and operational efficiency.
- Trained new sales agents on product knowledge and effective sales techniques.
- Analyzed sales data to forecast trends and inform strategic decision-making processes.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Informed customers of promotions to increase sales productivity and volume.
Lead Teller
Wells Fargo
Birmingham, AL
04.2020 - 2022
- Cultivated strong customer relationships by engaging in meaningful financial discussions. Guided team members in delivering outstanding customer experiences. Streamlined transaction processes to enhance efficiency and accuracy. Addressed customer issues promptly and escalated when necessary. Promoted adherence to compliance and risk management policies. Championed a culture of continuous learning and development within the team.
Repair Technician I
Asurion
Birmingham, AL
02.2020 - 04.2020
- Diagnosed and resolved hardware and software issues for diverse electronic devices.
- Utilized specialized diagnostic tools to enhance repair accuracy and efficiency.
- Conducted thorough inspections to ensure compliance with quality standards before device release.
- Collaborated with team members to streamline repair processes, reducing turnaround time.
Sales Lead
Marketsource-Target Mobile
Birmingham, AL
11.2015 - 02.2020
- Driving sales productivity and customer satisfaction within Target Mobile retail locations on various Wireless products, accessories and services to customers
- Engaging in side-by-side selling with retail associates
- Participating in in-store promotions, and coordinating with appropriate personnel
- Participating in wireless sales events in Target locations
- Training:
- Maintaining sound knowledge of multiple carriers wireless products and services
- Attending requested training sessions and conference calls
- Reviewing new product and service offerings from Target
- Relationship Development:
- Establishing and managing critical relationships within Target Mobile
- Developing and managing positive business relationships with retail store management and employees
Sales Associate and Cashier
Follett (Alabama State University Bookstore)
Montgomery, AL
01.2014 - 03.2018
- Respond with a sense of urgency and respect to ensure friendly and helpful service for every customer. Process customer transactions throughout the store such as at cash registers, cutting counters, and/or custom business areas.
- Assist in receiving, stocking, organizing, and displaying product according to store standards. Maintain awareness of, and assist with price changes, plan-o-grams, and promotional signage. Takes pride in the store by maintaining the cleanliness, recovery and operational standards throughout the store.
- Supports teamwork and collaboration with store leaders and other Team Members.
Sales Associate
LOFT Outlet- Ann inc
Montgomery, AL
07.2015 - 04.2016
- Consistently provides an exceptional client experience and a
- Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations
- Understands the cultures and ensures compliance with all Values & Behaviors, as well as store operational standards
- Maintains a clean store environment
Sales Associate
Citi Trends
Montgomery, AL
10.2014 - 01.2015
- Responsibilities
- - Processing freight
- - Assisting with the taking price changes/markdowns
- - Balances his/her register according to company policy
- - Calls out prices for customer when ringing register transaction
- - Bags merchandise efficiently when completing a customer’s transaction
- - Handles all cash, checks and credit cards correctly and by company policy
- - Obtains management approval when needed for returns, voids and checks
- - Handles maintenance and housekeeping duties as assigned
- - Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
- - Follows all safety procedures
- - Must keep a professional, neat appearance, including wearing a name tag
- - Assists management in merchandising sales floor according to stock level
- - Assists management with any tasks requested per company policy
- - Explains our exchange/refund policies to customers after transactions
- - Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies
Education
Bachelor of Arts - Music Performance
Alabama State University
Montgomery, AL01.2017
Diploma - undefined
G. W Carver High School
Birmingham, AL01.2011
Skills
- Achieved significant results in fashion retail through over 10 years of experience Enhanced security measures by improving key holding processes for 4 years Drove team performance and retail management success for 3 years Maximized operational efficiency through extensive Microsoft Office usage over 10 years Increased customer engagement through effective pre-sales strategies for 4 years Boosted retail sales performance for 5 years, contributing to overall revenue growth Streamlined administrative tasks for 1 year, enhancing workflow efficiency Delivered exceptional customer service for 8 years, resulting in high satisfaction rates Supported banking operations to facilitate seamless transactions Improved product visibility through strategic planogram implementation Reduced losses through proactive loss prevention initiatives Achieved timely project completion through effective time management practices Analyzed data with Microsoft Excel to support informed decision-making Resolved technical issues through proficient software troubleshooting Produced high-quality documents utilizing Microsoft Word Expanded market presence through successful outbound sales campaigns
Timeline
Lead Teller
Wells Fargo
04.2020 - 2022
Repair Technician I
Asurion
02.2020 - 04.2020
Sales Lead
Marketsource-Target Mobile
11.2015 - 02.2020
Sales Associate
LOFT Outlet- Ann inc
07.2015 - 04.2016
Sales Associate
Citi Trends
10.2014 - 01.2015
Sales Associate and Cashier
Follett (Alabama State University Bookstore)
01.2014 - 03.2018
Bachelor of Arts - Music Performance
Alabama State University
Diploma - undefined
G. W Carver High School
Lifeline Specialist
Regions Bank
2023 - Current
Sales Agent
AT&T
2022 - 2023