Danielle Jones
Crawfordville,FL
Summary
Customer Service oriented bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
Self-Employed
04.2013 - Current
- Professional, friendly, proactive to client needs
- Exceed client expectations through active listening, uncovering needs. Maintained detailed records of such in CRM
- Matched plans to individual needs
- Invoiced and followed up on unpaid premiums
- Conducted group employee meetings in person, video conferencing
- Placed group benefits, ancillary, individual life, annuities, and Medicare plans specific to client needs
- Spoke with clients while accessing multiple sites and screens at once
- Performed customer service when client wasn't being served expediently
- Performed enrollments, follow ups
Senior Benefits Counselor
GoHealth, Inc.
06.2020 - 10.2022
- Answered calls in high volume call center from Medicare recipients
- Verified eligibility with CMS, evaluated for Special Enrollment Period
- Empathetically uncovered needs that were unspoken to match plans; reviewed current plans
- Simultaneously searched multiple sites/databases/doctors/medications
- Assisted members using benefits and finding community resources
- Enrolled clients; follow up
- Met or exceeded sales goals of 2 sales per day and over 15 per day during Annual Enrollment Period independently and with team
Contract Ranch Manager/Trainer
Contract Various Ranches
10.2003 - 08.2017
- Maintained herd health and records for up to 120 horses plus cattle
- Coordinated vets, breedings, farriers, vehicle maintenance
- Exercised, trained, show prepped horses
- Inventoried feed, fuel deliveries; pharmaceuticals and administered drugs as needed; injury care and rehab
- Hauled horses and show prepped throughout United States for trainers and high- net-worth clients
- Worked all hours, all weather conditions
- Increased profitability by charging customers for product used for care (needles, syringes, wraps, wound care, sold open slots in horse trailer on cross country trips)
Lead Dispatcher
3 Star Daylighting
10.2007 - 08.2009
- Trained new dispatchers
- Assisted AP and Payroll as needed
- Calculated flow rates on 2400 gas wells entered to spreadsheet; dispatched 25 tankers accordingly and to disposals via radio or phone
- Closely communicated with owner, managers, drivers, energy company executives and managers
- Implemented policies and procedures; forms for service requests, etc.
- Noticed well was about to explode, notified 911, evacuated well and surrounding homes
- Through exemplary service and no overflowing wells, obtained 25 new wells from energy company (sales was never able to do this) which increased fleet and employees by 15%
- Worked again from 2014-2015 to help owner
- Coordinated tanker/personal trucks for service; advised mechanics/drivers/managers
- Coordinated extra tankers and drivers for special projects and frac sites
Education
No Degree - Radiology Technology
Kaiser University
Tallahassee, FLLaser Certification - Multiple Lasers And Microneedling
National Laser Institute of Dallas
Dallas, TX06.2018
Skills
- Exemplary customer service
- Invoicing and follow up accounts
- Proficient in MS Office Suite
- Experience in POS systems collecting recording payment
- Professional, outgoing, accommodating
- Excellent timely communication-verbal, written, phone and radio
- Ability to use multiple sites/applications while speaking in person/phone
Certification
- AHIP, HIPAA, ACA certified
- Licensed in 33 states
- Appointed with 20+ Insurance carriers
- Annual certifications and CE maintained for life, annuities, tax free retirement, Medicare and ancillary individual and group products
Timeline
Senior Benefits Counselor
GoHealth, Inc.
06.2020 - 10.2022
Independent Insurance Agent
Self-Employed
04.2013 - Current
Lead Dispatcher
3 Star Daylighting
10.2007 - 08.2009
Contract Ranch Manager/Trainer
Contract Various Ranches
10.2003 - 08.2017
No Degree - Radiology Technology
Kaiser University
Laser Certification - Multiple Lasers And Microneedling
National Laser Institute of Dallas