Danielle Keller
Rochester,NY
Summary
Highly-skilled phlebotomist with 9 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Phlebotomist
University Of Rochester
03.2015 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Packaged and shipped specimens to central lab daily.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Verified patients' identification for proper sample collection.
Hostess
Applebees
11.2012 - 04.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Teacher
Childtime Daycare
06.2011 - 07.2012
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Worked with teacher and administrators to enforce school policies and procedures.
Team Member
Wendys Restaurant
09.2010 - 06.2011
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Associate of Applied Science -
Monroe Community College
Rochester, NY05.2014
High School Diploma -
Rush Henrietta High School
Rochester, NY06.2011
Skills
- Operational Procedures
- Customer Experience
- Recordkeeping Requirements
- Phlebotomy Procedures
- Maintaining Patient Safety Standards
- Stock Inventory
- Workplace Safety
- Specimen Collection
- Lab Operations
Timeline
Phlebotomist
University Of Rochester
03.2015 - Current
Hostess
Applebees
11.2012 - 04.2013
Assistant Teacher
Childtime Daycare
06.2011 - 07.2012
Team Member
Wendys Restaurant
09.2010 - 06.2011
Associate of Applied Science -
Monroe Community College
High School Diploma -
Rush Henrietta High School